question Re: Auto close resolved incidents after 3 business days in ITSM forum

Auto close resolved incidents after 3 business days

nikhitha24 — Thu, 10 Aug 2023 10:48:21 GMT

Hi all,

Please help me with this below requirement.

After resolving of my incident it need to be closed 3 business day.

I have written a scheduled job for this, but it is not working.

please help me with the right way to achieve this.

updateRecords();

function updateRecords(){

try{

var inc = new GlideRecord('incident');

inc.addQuery('state', 6);

inc.query();

while(inc.next()){

var start = new GlideDateTime(inc.sys_resolved_at);

var nowTime = new GlideDateTime();

var days = getDateDiffExcWeekends(start,nowTime);

// if days more than 3

if(days >=3){

inc.state = 7;

inc.incident_state = 7;

inc.active = false;

inc.update();

}

catch(ex){

gs.info(ex);

}

function getDateDiffExcWeekends(start , end){

var days = 0;

while (start < end) {

start.addDaysUTC(1);

if (start.getDayOfWeekUTC() != 6 && start.getDayOfWeekUTC() != 7){

days++ ;

}

return days;

}

Thank you,

Nikhitha

Re: Auto close resolved incidents after 3 business days

AndersBGS — Thu, 10 Aug 2023 10:51:42 GMT

Hi @nikhitha24 ,

Why don't you use the OOTB incident properties list instead of a script:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

Re: Auto close resolved incidents after 3 business days

Utpal Dutta — Thu, 10 Aug 2023 10:56:45 GMT

Hi Nikhitha,

You don't need to write a scheduled job. There is (Autoclose Incidents) scheduled job available out of the box. You can modify this Scheduled job if you want to.

For more info please follow this link it has everything described.

If my answer helps then please mark it Helpful or Correct!

Thanks,

Utpal

Re: Auto close resolved incidents after 3 business days

nikhitha24 — Thu, 10 Aug 2023 11:41:10 GMT

@AndersBGS

The OOTB properties will work on all the days. in my requirement i want to be check for the business days only.

Re: Auto close resolved incidents after 3 business days

nikhitha24 — Thu, 10 Aug 2023 11:51:49 GMT

@Utpal Dutta1

I have changed it 3 business days, still it is not working.

Please help on this

Re: Auto close resolved incidents after 3 business days

Ankur Bawiskar — Thu, 10 Aug 2023 12:00:56 GMT

@nikhitha24

solution is present in this link. check that and enhance

Auto closure of Task after 3 business days

If my response helped please mark it correct and close the thread so that it benefits future readers.