question Please provide some use cases for Flow Designers in ITSM forum

Please provide some use cases for Flow Designers

Pravallika14 — Tue, 01 Feb 2022 06:41:42 GMT

Hello Team,

Please help me with some use cases on Flow Designers for practice.

Thank you!!

Re: Please provide some use cases for Flow Designers

OlaN — Tue, 01 Feb 2022 07:03:44 GMT

Hi,

Not really sure what you are asking for.

In all the Flows I've configured, the most common use cases are same as the trigger types.

Create a Flow to handle the process of a Catalog item being requested.

Create a Flow to avoid scripting and have it as a replacement for scheduled jobs.

Create a Flow to trigger some events when a record is created or record being updated with some specific conditions.

Re: Please provide some use cases for Flow Designers

Saurav11 — Tue, 01 Feb 2022 07:07:54 GMT

Hello,

You can follow the below article to practice flow designer:-

https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_flowdesigner_quebec_exercise_create_a_flow

Also some of the basic things involve creating records on, triggering notification, validating records.

Please mark answer correct/helpful based on Impact.

Re: Please provide some use cases for Flow Designers

Gaurav Shirsat — Tue, 01 Feb 2022 07:33:25 GMT

Hello,

Please try out this scenario:-

Create a Catalog Item of Your Choice. now instead of workflow use flow designer to automated the process for approval, email notification and set fields of RITM and REQ Accordingly.

as soon as REQ and RITM is generated, short description, description of RITM and REQ must be same as of Your Catalog Item's short description, description

Please Find the Attached Sample Email Template and values of state, state, approval you have to set after each small step.

1) You have to send email notification after below processes:-

RITM is Ordered:- send to requested for
Approval:- send to approval user or group(approvers):- any one from the group can approve.
Approval reject or approved:- send to requested for
Catalog task generated group:- send to assigned group
RITM Successfully completed.:- send to requested for

General Key Point :-

as soon as RITM is order set the values as mentioned in attached various state document.

Skip Manager approval if the catalog item is ordered by requested for's manager itself.(opened_by==requested for's manager)

send out email notification after each important phase

set the RITM as well as REQ state, stage, approval field after each small phase.

create only one catalog task. enough for practice as of now.

for additional help refer this flow designer series by @Amit Gujarathi

Mark my Response as Correct or Helpful, if you find it Appropriate.
Gaurav Shirsat
https://www.linkedin.com/in/gauravshirsat/

Re: Please provide some use cases for Flow Designers

Uncle Rob — Tue, 08 Feb 2022 13:26:33 GMT

You can use Flow Designer as a substitute for almost ANYTHING you'd normally build in....

- Legacy Workflow (in support of Catalog Items)

- Scheduled Jobs

- Inbound Email Actions

So... you can go look at legacy solutions in those three areas and rebuild them yourself in Flow Designer.