question Re: Phone number fields in ITSM forum

Phone number fields

George Scholl — Thu, 28 Sep 2023 14:50:20 GMT

Pretty simple question, but it has me stumped. I need to move a user's phone number to a single line text variable. How do I do that ?

g_form.setValue('telephone', usr.phone); doesn't work. Seems like have to do with the users phone number field is set up a 'phone number' and there is no variable type for phone number. I have location working fine, g_form.setValue('location', usr.location);

Re: Phone number fields

Brad Bowman — Thu, 28 Sep 2023 14:53:17 GMT

Have you tried forcing it to a string?

g_form.setValue('telephone', usr.phone.toString());

Re: Phone number fields

George Scholl — Thu, 28 Sep 2023 14:56:36 GMT

Thanks Brad, that worked !

Re: Phone number fields

Brad Bowman — Thu, 28 Sep 2023 16:55:23 GMT

You are welcome!

Connect with me https://www.linkedin.com/in/brad-bowman-321b1567/

Re: Phone number fields

khanariyan — Thu, 27 Feb 2025 07:41:11 GMT

Since the phone number field in ServiceNow (or similar platforms) is set up as a "phone number" type, it's not just a simple text field and might have some additional formatting or validation that prevents g_form.setValue('telephone', usr.phone) from working as expected.

To move the phone number to a single-line text variable, you can try converting the phone number value into a string and removing any non-numeric characters (like parentheses or hyphens) before setting it to the text field. Here’s how you could do it:

javascript

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var phone = usr.phone.replace(/\D/g, ''); // This will remove non-numeric characters g_form.setValue('telephone', phone);

This way, you'll store the phone number in a plain format without any special characters, which should allow it to work with a single-line text field.