question Re: How to add attachment to the catalog item variables using the ATF in ITSM forum

How to add attachment to the catalog item variables using the ATF

snow57 — Mon, 09 Oct 2023 14:44:19 GMT

Hi,

How to add a attachment to the Catalog item (to a variable) using the ATF. And i don't want to add it using the existing attachment in the sys_attachment table. Is there any way to do this ?

Thanks,

Re: How to add attachment to the catalog item variables using the ATF

abbasshaik4 — Tue, 10 Oct 2023 06:15:38 GMT

Hello @snow57,
Please refer to the below link:
https://www.servicenow.com/community/developer-forum/how-to-upload-files-into-catalog-item-variables-via-atf/m-p/2443292

If it is helpful, mark it as a thumbs-up!
Thanks & Regards,
Abbas

Re: How to add attachment to the catalog item variables using the ATF

Shaqeel — Tue, 10 Oct 2023 08:25:37 GMT

Hi @snow57

It can only be done by following ways:

1) Use the "Record Query" test steps. Table will be sys_attachment and add the attachment sys_id for query.

FYI: You have to take a sys_id from Attachment [sys_attachment] table. It cab be sample file's sys_id.

2) Open a catalog item.

3) Set the variable values and for attachment type variable use the same sys_id.

4) Add your next steps or submit form.

Regards

Shaqeel

Re: How to add attachment to the catalog item variables using the ATF

Ravi Sharma — Fri, 13 Oct 2023 07:50:25 GMT

will try this way and i hope it should work

Re: How to add attachment to the catalog item variables using the ATF

Ravi Sharma — Fri, 13 Oct 2023 07:57:22 GMT

Hi Shaqeel & Abbas_5

Do this step would be applicable for server end ATF. Currently I have created atf for which run on server side and it was working but as soon as upgradation took place the attachment got erased from the atf due to which its failing. Currently I have only option is that to upload attachment in atf . But looking for permanent solution where after upgrade attachment should be at his place.

Re: How to add attachment to the catalog item variables using the ATF

Ravi Sharma — Fri, 13 Oct 2023 08:13:25 GMT

Hi shaqeel,

The mentioned step is where the attachment is available in attachment table if the attachment is not available then do it will work?