question Re: How to Book Appointments with Skilled Agents On-site or Remotely in ITSM forum

How to Book Appointments with Skilled Agents On-site or Remotely

Bill Martin — Fri, 03 Nov 2023 01:04:59 GMT

ServiceNow provides the capability to check-in at a walk-up location, book appointments easily using ServiceNow mobile app or via the portal.

The transition from a manual creation of tickets either a call, e-mail or face to face has been impacting the companies continuity, efficiency and productivity of agents, business and employees alike.

Automating ITSM ticketing is not always for everyone. Giving the opportunity for employees and agents to have an engagement face to face is still a practice that is still being kept.

ServiceNow Walk-Up experience is the right tool for implementing such a use case.

I have created this demo (please click link for access) providing you the feel of how a seamless experience works using the employee center.

Re: How to Book Appointments with Skilled Agents On-site or Remotely

abbasshaik4 — Fri, 03 Nov 2023 04:57:13 GMT

Hi @Bill Martin,
Please refer to the below link:
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/csm-walkup-appointment.html

If it is helpful, mark it as a thumbs-up and accept the correct solution.
Thanks & Regards,
Abbas Shaik

Re: How to Book Appointments with Skilled Agents On-site or Remotely

Bill Martin — Fri, 03 Nov 2023 05:08:11 GMT

Hi Abbas,

Thank you for providing the link. My blog is meant to educate 😃

Also, we are referring to ITSM.

Adding the correct reference under ITSM Walk-up Experience for further reading.

Kind regards,

Bill