question Re: How does the return part process work for transfer orders? in ITSM forum

How does the return part process work for transfer orders?

Jared Wason — Tue, 05 Dec 2023 19:25:26 GMT

Hi, I am working on a form to make returning parts easier for some of our users. Essentially all they need to do is go to the form, select the work order task that has the part they need to return, select the service order part #, and the quantity of items to return.

What I need help with is understanding what all is going on in the back end when a user clicks the 'return part' button on the transfer order line form. Is there an easy way for me to replicate how the part gets returned?

Re: How does the return part process work for transfer orders?

-O- — Wed, 06 Dec 2023 00:39:23 GMT

If I understand the post correctly, what you want to do is to replicate the Processing script of UI Page called "transfer_order_return".

Re: How does the return part process work for transfer orders?

Jared Wason — Wed, 06 Dec 2023 15:31:38 GMT

Hi, that is basically what I ended up doing, I needed specifcally UI page 'transfer_order_return_delivered'. I looked at the 'Return Parts' UI action and was able to work my way backwards and found 'transfer_order_return_delivered'.

Re: How does the return part process work for transfer orders?

-O- — Wed, 06 Dec 2023 15:42:08 GMT

I'm glad you managed to solve it :-).

Also appreciate the like and marking the solution.