question Metric definition should execute based on condition in ITSM forum

Metric definition should execute based on condition

Asmita7 — Tue, 16 Jan 2024 05:18:15 GMT

Hi friends,

I am creating a metric definition to capture a field value "u_enroll_date".

Requirement is that the field change should be captured only when the "state" field changes to "Delivered." For other "state" field values it should not capture the "u_enroll_date".

Code :

var Req = current.state;
if (Req == 'delivered' || Req == 'Delivered') { //// This condition is not working.
createMetric();
}

function createMetric() {
var mi = new MetricInstance(definition, current);
var gr = mi.getNewRecord();
gr.value=current.sys_updated_by;
gr.insert();
}

The Condition in RED above is not working. It is creating record in metric every time the state is changes. It should capture only when the state is Ordered.

How to achieve it through metric script. I cannot add this condition to metric definition business rule since it is required for some other fields as well.

Thank you

Re: Metric definition should execute based on condition

Dr Atul G- LNG — Thu, 11 Jan 2024 11:26:39 GMT

Hi @Asmita7

Did you try any code ? If yes please share so that we can help you. More you try handson, more quickly you learn.

Re: Metric definition should execute based on condition

Asmita7 — Thu, 11 Jan 2024 11:41:24 GMT

Hi Atul,

Thanks for your reply and your YouTube channel.

I have added the code in my question. Please suggest.

Thank you

Re: Metric definition should execute based on condition

Dr Atul G- LNG — Thu, 11 Jan 2024 12:30:01 GMT

Hi @Asmita7

https://www.servicenow.com/community/developer-forum/incident-quot-assigned-to-quot-metric-by-quot-state-quot/m-p/2014938

Some baseline info.

@Anurag Tripathi @Ankur Bawiskar support here.