question User criteria not working on change model in ITSM forum

User criteria not working on change model

Wirasat — Tue, 30 Jan 2024 03:10:03 GMT

I have created a new change model and I am trying restrict it by using user critiera. I aded that user critieria in Not available tab but it is not working.

Re: User criteria not working on change model

Sainath N — Tue, 30 Jan 2024 03:22:57 GMT

@Wirasat : By any chance are you checking with an admin user? Admins will be able to see all in the system...

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Re: User criteria not working on change model

Wirasat — Tue, 30 Jan 2024 03:29:01 GMT

No. I am impersonating the user.

Re: User criteria not working on change model

Dr Atul G- LNG — Tue, 30 Jan 2024 12:31:46 GMT

Hi @Wirasat

https://www.servicenow.com/community/developer-forum/change-model-available-for-and-not-available-for-user-criteria/td-p/2719410

https://www.servicenow.com/community/itsm-forum/user-criteria-not-working/td-p/854299

Re: User criteria not working on change model

Wirasat — Wed, 31 Jan 2024 03:10:49 GMT

I was able to figure it out. Had to remove some custom ACL on chg_model table. These ACL were bypassing the user criteria listed in Not available and avialable tab.

Re: User criteria not working on change model

Dr Atul G- LNG — Wed, 31 Jan 2024 10:06:35 GMT

can you please share ACL screenshot for referecne.