question Re: Recieve error message when setting up Service Graph Connector for jamf in ITSM forum

Recieve error message when setting up Service Graph Connector for jamf

Mitch Moran — Thu, 27 Jul 2023 19:13:44 GMT

When configuring the Service Graph Connector for jamf we receive the following error message when trying to connect to the jamf application.

"org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to JAMF API call. Please check your credential configuration. Check system log for more details. HTTP return status code was -1 (sys_script_include.3fa7da3673b210104ae4b41afaf6a727.script; line 93)"

We are using a local user account and have confirmed it has the privileges it needs to load the data, any guidance on how to remediate this error would be much appreciated.

Thank you!

Re: Recieve error message when setting up Service Graph Connector for jamf

sushantmalsure — Thu, 27 Jul 2023 19:28:03 GMT

Check the JAMF api documentation as well.

https://developer.jamf.com/jamf-pro/docs/jamf-pro-api-overview

Also there is option to run in postman, you can start with that first and then do it from servicenow (at least the authentication part) by using get method.

This might be related to 'Privilege requirements' specified here along with local user : https://developer.jamf.com/jamf-pro/docs/classic-api-minimum-required-privileges-and-endpoint-mapping

Re: Recieve error message when setting up Service Graph Connector for jamf

Karen Warren — Thu, 31 Aug 2023 14:55:42 GMT

I am having a similar issue. We are setting this up to move to production. It was running in Dev. It seemed to stop working for computer devices though it does work for mobile devices. We are using JAMF Pro in the cloud. We have been trying to get it running again. The credentials work, though we tried new credentials anyway. Tried using JAMF classic. (Though we have JAMF Pro). I am not sure on which side the error lives - JAMF or ServiceNow. We are hung up on this right now.

org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to JAMF API call. Please check your credential configuration. Check system log for more details. HTTP return status code was 500 (sys_script_include.3fa7da3673b210104ae4b41afaf6a727.script; line 57)

Re: Recieve error message when setting up Service Graph Connector for jamf

shraddha16 — Sun, 05 Nov 2023 22:36:15 GMT

Hi @Karen Warren , were you able to find the cause of this issue and fix it? We are getting the same error in production

Re: Recieve error message when setting up Service Graph Connector for jamf

hdr — Mon, 11 Mar 2024 14:27:45 GMT

Both computers and Mobile devices have stopped working. Same error (line 93 & 198) in the script include: JAMFDataSourceUtil.

I also updated the plugin to the latest version. previous (originally working : 2.11.0, new version: 2.12.1

Tested the credentials and JAMF endpoint using Postman.

I can get the records without any problem.

In flow designer I can see the computer action that is used by Service Graph Connector for Jamf . This action uses /computers/subset/basic as endpoint. When trying this in Postman the first time it fails, second time it returns the expected results

Re: Recieve error message when setting up Service Graph Connector for jamf

sushantmalsure — Wed, 13 Mar 2024 11:49:34 GMT

Hello Karen

Looking into error message it states it has to something with credentials.

2 things to check , are you using correct user ID and password ? if answer is yes, then check the permissions / privilege requirements for the user you are using to perform this opertaion at JAMF. I believe this is at JAMF side and not servicenow.

Re: Recieve error message when setting up Service Graph Connector for jamf

sushantmalsure — Wed, 13 Mar 2024 11:54:39 GMT

can you share the script present on line 93 & 198 from the script include: JAMFDataSourceUtil.

Re: Recieve error message when setting up Service Graph Connector for jamf

HermanDR — Wed, 13 Mar 2024 12:09:22 GMT

these lines are the 'catch' commands.

To solve it, I had to change the JAMF setup to JAMF PRO API and then it worked again.

Re: Recieve error message when setting up Service Graph Connector for jamf

HermanDR — Wed, 13 Mar 2024 12:11:39 GMT

I had to change the JAMF setup to use Jamf API PRO and API version above ...

Then it worked again.