question Re: manage interceptor for changes in ITSM forum

manage interceptor for changes

Kamal Haddou — Wed, 13 Mar 2024 06:32:26 GMT

Good morning,

I'm looking for ideas to move forward with my request regarding the changes.

I have to respond to a request which is as follows:

in addition to the 3 normal/urgent/standard changes I must add 3 "secure" changes visible by a role that we will call "secure", the only difference is a new custom field placed on the true boolean.

For urgent and normal no problem: I added two lines to the interceptor linked to a URL, to which I added at the end "^u_custom_field=true"

For standard, it is more delicate because it refers to a list of pre-approved changes. (com.glideapp.servicecatalog_category_view.do?v=1&sysparm_parent="sys_id")

Do you have a solution, so that I can on each of the standard change lines, when I click, I appear on the new change form in question, with the value of "u_custo_field" set to true?

thank you very much in advance

Re: manage interceptor for changes

Community Alums — Wed, 13 Mar 2024 07:42:56 GMT

Hi @Kamal Haddou ,

There will be many standard change you cannot add true value to all of them rather

How about creating a client script on change request table checking condition of the change type is 'secure', additionaly role and then set the "u_custo_field" set to true. ?

I hope this helps

Re: manage interceptor for changes

Kamal Haddou — Wed, 13 Mar 2024 08:44:32 GMT

hi, thanks for you answer Sohail, but my user with "secure" role, must can create secured and not secured changes.

In your case, he is locked on secured.

Re: manage interceptor for changes

Dr Atul G- LNG — Wed, 13 Mar 2024 08:48:52 GMT

HI @Kamal Haddou

My friend @Community Alums already suggested about the same:

But i will say, if you okay, try to use the change model now , which is more good and provide more feature and flow.

Re: manage interceptor for changes

Community Alums — Wed, 13 Mar 2024 08:51:41 GMT

iam confused ! lol secure secured ?

Re: manage interceptor for changes

Kamal Haddou — Wed, 13 Mar 2024 09:53:07 GMT

sorry maybe my english is not exact

My user that have the role "role_secure" must allow to create :

-secure standard change (u_custom= true)

--standard change (u_custom= false)