question Re: Fixing intermittent empty menu? in ITSM forum

Fixing intermittent empty menu?

Vincent Wong1 — Thu, 14 Mar 2024 01:28:06 GMT

Hi all,

Our ServiceNow instance sometimes is unable to load the menu returning an empty list.

I did suspect sometimes is due to network slowness.

1. I was wondering if anyone else is having similar issue?

2. Is it possible to relate to our Menu size?

Thanks in advance

Vincent Wong

Re: Fixing intermittent empty menu?

Community Alums — Thu, 14 Mar 2024 03:06:08 GMT

Hi @Vincent Wong1 ,

This seems to be a browser issue to me!!

Please clear the browser cache and try again.

Re: Fixing intermittent empty menu?

Vincent Wong1 — Thu, 14 Mar 2024 03:13:06 GMT

Hi Sandeep,

Agree, yes related to browser issue.

It just happens quite often.

Bad user experience to request user to clear the browser cache and try again all the time.

Therefore = I was exploring if anything can be done by the system itself.

Vincent Wong

Re: Fixing intermittent empty menu?

AngeloG — Wed, 17 Apr 2024 13:16:55 GMT

This is definitely a ServiceNow issue in my opinion, even though it's browser related. We're a small team of 20 users and each and every one of us are experiencing this annoying problem, and it happens extremely often.

Re: Fixing intermittent empty menu?

Vincent Wong1 — Thu, 18 Apr 2024 01:28:28 GMT

Hi Angelo,

Your team situation is worse than mine. I am receiving report about 1 out of 20 users.

Did you raise support ticket to ServiceNow?

Regards, Vincent Wong

Re: Fixing intermittent empty menu?

AngeloG — Thu, 18 Apr 2024 03:03:55 GMT

Hi Vincent,

No I didn't. I was looking for a post that would explain why and how to fix it, and I landed on yours. I said to myself that if we are all experiencing it, many others are too, and they should be aware.

What I did was I cleared my browser's data on exit. That seems to do the trick.

Re: Fixing intermittent empty menu?

Vincent Wong1 — Thu, 18 Apr 2024 07:05:26 GMT

Hi Angelo,

We are using the same method too "cleared browser's data on exit".

However, it feels more like a workaround.

Unfortunately, most of the time ServiceNow would not look into it unless we raise a support ticket.

For my case, the difficulty I am facing is that the issue is intermittent and unable to share the method to reproduce to ServiceNow.

Regards, Vincent Wong

Re: Fixing intermittent empty menu?

AngeloG — Thu, 18 Apr 2024 10:53:10 GMT

Same here.

Re: Fixing intermittent empty menu?

neildronet — Tue, 24 Sep 2024 19:00:47 GMT

Same here

Re: Fixing intermittent empty menu?

Philippe Casidy — Thu, 18 Dec 2025 05:03:58 GMT

Hi,

I reached here after searching for this error on Google and this thread is the first hit 😀

For future reference, hopefully the resolution is in

"Favorites" menu in Next Experience is empty, sometimes.

After years, I can see this problem is still happening when I turn a fresh new PDI.