question Re: how to use Single flow for Multiple software catalogs items which are ordered from Order guide? in ITSM forum

how to use Single flow for Multiple software catalogs items which are ordered from Order guide?

Ganesh65 — Wed, 27 Mar 2024 14:30:50 GMT

Hi All ,

we have some 50 software catalog items. on order guide we have same variables. I have created single flow (trigger : service catalog) then i am checking catalog item display name if it matches then create catalog task. catalog task for each software is different.

but now flow is attached to first RITM. and flow does not initiate for other RITM.

flow is working fine if software's are individually ordered. but through order guide it is showing above behavior.

Re: how to use Single flow for Multiple software catalogs items which are ordered from Order guide?

Dr Atul G- LNG — Wed, 27 Mar 2024 14:35:34 GMT

Hi @Ganesh65

each catalog item must have a workflow / Flow attached only then it will work.

Re: how to use Single flow for Multiple software catalogs items which are ordered from Order guide?

Ganesh65 — Wed, 27 Mar 2024 14:41:07 GMT

yes , flow is attached to every catalog item

Re: how to use Single flow for Multiple software catalogs items which are ordered from Order guide?

Dr Atul G- LNG — Wed, 27 Mar 2024 14:43:52 GMT

It must , can you share order guide configuration?

Re: how to use Single flow for Multiple software catalogs items which are ordered from Order guide?

Ganesh65 — Wed, 27 Mar 2024 14:55:12 GMT

Re: how to use Single flow for Multiple software catalogs items which are ordered from Order guide?

Dr Atul G- LNG — Wed, 27 Mar 2024 15:00:47 GMT

Hi @Ganesh65

I think some thing wrong here, when we say order guide it is collection of catalog items.

means every item has it own flow. Not sure why to you create a flow ( in last screen shot.)

For better understanding, please have a look OOTB new Hire order guide.

Re: how to use Single flow for Multiple software catalogs items which are ordered from Order guide?

Ganesh65 — Wed, 27 Mar 2024 15:20:59 GMT

yes , each catalog has its own flow but i wanted to use single flow for all software. what's wrong in above flow?

Re: how to use Single flow for Multiple software catalogs items which are ordered from Order guide?

Dr Atul G- LNG — Wed, 27 Mar 2024 15:48:17 GMT

The reason is same flow work when you have these software as choice in catalog item , but in this catalog items are stand alone records so need to attach separate flow to each item.