question How to restrict Date optionality using a UI policy in ITSM forum

How to restrict Date optionality using a UI policy

Cuber — Thu, 28 Mar 2024 11:49:22 GMT

Hi all,

First time posting in this forum. I'm creating an SC Catalog Form and using the "Date" variable. I want to limit or restrict the date options to 1 month from "today's date" (date of the submission of the request). Meaning, I don't want a user to be able to select a date more than 1 month ahead as well as any past dates relative to "today's date" or the date the user is submitting the request.

How can I accomplish this without using a script? I don't seem to have the option of using scripts with my current permissions on our platform.

Thank you

Re: How to restrict Date optionality using a UI policy

Harish KM — Fri, 29 Mar 2024 02:49:04 GMT

Hi @Cuber you would need 2 UI policies

1. To check more than 30 days below condition needs to be placed

2. To put error message if past date is selected

Re: How to restrict Date optionality using a UI policy

Cuber — Fri, 29 Mar 2024 13:30:13 GMT

Hi Harish,

I'm able to apply the conditions as you displayed in your screenshots, however, when I go to the form, I'm still able to select dates past 1 month.

Also, I don't have the option to add scripts unfortunately. (see screenshot)

Please advise. Thank you

Re: How to restrict Date optionality using a UI policy

Harish KM — Mon, 01 Apr 2024 01:18:26 GMT

Hi @Cuber check whether the UI policy is in default view? if yes click on advanced view. Also u do have admin role ?

Re: How to restrict Date optionality using a UI policy

Cuber — Tue, 02 Apr 2024 13:26:00 GMT

Hi @Harish KM I don't have the option for advanced view. I only see Default or sys_popup. I have limited ability on the backend. I'm not sure if you'd consider this "admin" or not. When I load the UI policy, I see the "script" tab for a split second. Once the page is fully loaded, it disappears.

Re: How to restrict Date optionality using a UI policy

Harish KM — Wed, 03 Apr 2024 01:35:23 GMT

Hi @Cuber what role do you have in servicenow? only admins can write script

Re: How to restrict Date optionality using a UI policy

Harish Bainsla — Wed, 03 Apr 2024 04:28:37 GMT

Hi @Cuber please check below link

https://www.servicenow.com/community/developer-articles/date-validations-client-scripts/ta-p/2298860

Re: How to restrict Date optionality using a UI policy

Cuber — Wed, 03 Apr 2024 09:32:53 GMT

Hi @Harish KM I'm not an admin. It's a kind of Catalog Manager. So, because I'm not able to write scripts, I was looking for a solution I could employ using only UI policies. I did mention this in my original post.

Re: How to restrict Date optionality using a UI policy

Harish KM — Thu, 04 Apr 2024 01:25:56 GMT

Hi @Cuber I have verified in PDI OOB instance

if you have catalog_manager role, you can write UI Policy script if your the owner of catalog.

Re: How to restrict Date optionality using a UI policy

Cuber — Thu, 04 Apr 2024 08:24:08 GMT

Hi @Harish KM I do have Catalog Manager role, however, I'm not an owner. I don't have the script tab to be able to write scripts. Please advise. thank you

Re: How to restrict Date optionality using a UI policy

Cuber — Thu, 04 Apr 2024 09:11:00 GMT

Hi @Harish Bainsla ,

Thank you for your response. Unfortunately I don't have the option to write/input scripts with my current role.

Re: How to restrict Date optionality using a UI policy

Harish KM — Fri, 05 Apr 2024 00:39:30 GMT

Hi @Cuber when I checked in OOB Instance as a catalog manager i can see the UI Policy script but i cannot select catalog item because there is a reference qualifier applied on UI policy catalog item field that only catalog owner can select the catalog item now this is OOB instance,

In your instance your able to select catalog item but script section is not visible so I assume there is some customisation done, so I would advise to check with your developer team,

in short as a catalog manager you should be able to see script section .If it is not showing then there is some customisation implemented in your organisation.

Re: How to restrict Date optionality using a UI policy

Harish Bainsla — Fri, 05 Apr 2024 04:30:58 GMT

@Cuber please ask them to give role to you and use code which is given in the link which i share

and if my answer helps you please accept solutions and mark helpful

Re: How to restrict Date optionality using a UI policy

Cuber — Mon, 08 Apr 2024 10:01:27 GMT

Hi @Harish Bainsla, Our corporation has strict rules about who gets full administrative rights on this platform. So this the main reason I was looking to create the policies without using a script.