question Re: Workflow join is always setting to close incomplete only in ITSM forum

Workflow join is always setting to close incomplete only

Renu9 — Sun, 31 Mar 2024 11:12:14 GMT

Hi All,

I am having a workflow with 3 catalog tasks where all tasks are pointing to Join branch on 'close complete'.

Also I am having 6 run script activities, all are pointing to same join branch.

Either the tasks or the run scripts are not the mandatory. It depends on selection of variables.

My workflow is always going to 'close incomplete' of Join branch, even though I am changing the state to close complete , it is automatically changing to close incomplete.

Please find the workflow and help me in this regard

The run scripts are not running in this case as I dint select these variables. But still from those 3 catalog tasks, it is pointing to join close incomplete

Re: Workflow join is always setting to close incomplete only

Sohail Khilji — Sun, 31 Mar 2024 11:33:31 GMT

Did you try to run validate work flow to see if any errors you face ?

I Belive there must be issue with conditions not being satifised hence they are moving to closed state inappropriately.

I sugges you to reconnect all the activity once again from scratch and that must fix the isssue.. arrange them in right order for better visual understanding...

Re: Workflow join is always setting to close incomplete only

Sumanth16 — Sun, 31 Mar 2024 12:47:32 GMT

Hi @Renu9 ,

The join activity should always wait until everything is complete before it moves forward, no matter whether or not it took a specific branch. The incomplete only signifies that once everything is complete, it didn't take all the possible paths. I almost always point both complete and incomplete to the same place in the workflow as it's a pretty specific use case when you want to route differently based on different branches.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda