ADD button is not working in the related list in problem table

Venkatesh48 — Mon, 20 May 2024 14:17:00 GMT

Hi Team,

I have created a new reference field[Problem] in the change table it refers to problem table.

In the problem table i have configured a related list, In the related list there is a OOB ADD button when i click that it was asking me to select a change record when i select and click that there is not change record in the related list

As i checked that the ADD button was adding the problem record to the parent field in the change record instead of custom field which was i created.

Can you please suggestion me how to achieve this and where i can change.

Thank you.

Re: ADD button is not working in the related list in problem table

Brad Bowman — Mon, 20 May 2024 16:51:11 GMT

Rather than altering an out of box UI Action and/or Script Include, I would create a new Business Rule before update on the change_request table, when Parent changes, and whatever other criteria you need to put around it. Through the actions or a script, set the Problem field equal to the Parent field.

question ADD button is not working in the related list in problem table in ITSM forum

ADD button is not working in the related list in problem table

Re: ADD button is not working in the related list in problem table