question Why Notification 'Collaboration Offline Group Message(s)' is fired? in ITSM forum

Why Notification 'Collaboration Offline Group Message(s)' is fired?

Jiajing Wang — Fri, 21 Jun 2024 03:41:48 GMT

Hi All,

I received this email,but I don't know why I received.when the event 'collaboration.notify_offline_user.group' is fired?

And how to solve this?

Please help.

Re: Why Notification 'Collaboration Offline Group Message(s)' is fired?

SN_Learn — Fri, 21 Jun 2024 04:04:33 GMT

Hi @Jiajing Wang ,

Please have a look at the below:

Collaboration Offline Group Message(s) Notification

Script Action which triggers the event:

Please Mark My Response as Correct/Helpful based on Impact

Re: Why Notification 'Collaboration Offline Group Message(s)' is fired?

Jiajing Wang — Fri, 21 Jun 2024 04:16:48 GMT

Thank you for your replay!

But,

Sorry,I can't understand the conditions and actions that led me to receive this email 'Collaboration Offline Group Message(s)'

Re: Why Notification 'Collaboration Offline Group Message(s)' is fired?

SN_Learn — Fri, 21 Jun 2024 04:33:23 GMT

This notification gets triggered when the recipients are not online or actively using the platform.
It informs about the messages or updates that have been posted in groups or announcements, this ensures that the offline users/ away users can receive the details of notifications when they are back.

Please Mark My Response as Correct/Helpful based on Impact

Re: Why Notification 'Collaboration Offline Group Message(s)' is fired?

Jiajing Wang — Fri, 21 Jun 2024 05:45:12 GMT

Could you please help me understand the meaning of this Script Action‘Collaboration Offline Email Batching’?

Re: Why Notification 'Collaboration Offline Group Message(s)' is fired?

Jiajing Wang — Fri, 21 Jun 2024 06:13:43 GMT

How long will the user receive this email when they are offline or unactively using the platform?