UI Action pulls the wrong field?

JP-ODU — Fri, 26 Jul 2024 12:37:41 GMT

I've been trying to use this script for a UI Action button that will pre-fill additional comments with a salutation and sign-off. The trouble is, what seems to very clearly say caller ID to me in the script keeps pasting incident Number into that space of additional comments, instead?

What am I missing?

function writeComment(){ var message = "Dear " + g_form.getDisplayValue("caller_id") + ", <insert comments here>\n\n\n" + " Best regards, " + g_user.getUserName(); g_form.setValue("comments", message); g_form.getControl("comments").focus(); }

Yields:

Re: UI Action pulls the wrong field?

Voona Rohila — Fri, 26 Jul 2024 12:47:15 GMT

Hi @JP-ODU

Use g_form.getDisplayBox('caller_id').value; Instead of g_form.getDisplayValue("caller_id");

https://docs.servicenow.com/bundle/washingtondc-api-reference/page/app-store/dev_portal/API_reference/GlideForm/concept/c_GlideFormAPI.html#title_GF-getDisplayBox_S

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UI Action pulls the wrong field?

Re: UI Action pulls the wrong field?