question My client script is not executing. Any error message or info message also not showing up in ITSM forum

My client script is not executing. Any error message or info message also not showing up

srinivasrao — Thu, 01 Aug 2024 14:20:39 GMT

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

g_form.addInfoMessage("I am in ");

g_form.addErrorMessage (" i am here ");

function concatenateCallerIdAndStorename(callerID) {

// Perform an asynchronous GlideAjax call to fetch user details

var ga = new GlideAjax('GetUserDetails');

ga.addParam('sysparm_name', 'getDetails'); // Correct function name in script include

ga.addParam('sys_id', callerID);

ga.getXMLAnswer(function(response) {

var answer = response.responseXML.documentElement.getAttribute("answer");

if (answer) {

var userDetails = JSON.parse(answer);

var concatenatedValue = userDetails.user_id + " - " + userDetails.u_store_name;

// Set the concatenated value in a custom field (e.g., u_caller_details)

g_form.setValue('u_caller_details', concatenatedValue);

}

});

}

// Call the function to concatenate caller ID and department

concatenateCallerIdAndStorename(newValue);

}

-------------------------------

Script Include:

var GetUserDetails = Class.create();

GetUserDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getDetails: function() {

var sys_id = this.getParameter('sys_id');

var user = new GlideRecord('sys_user');

user.get(sys_id);

var details = {

user_id: user.user_name.toString(),

u_store_name : user.u_store_name.getDisplayValue().toString()

};

return JSON.stringify(details);

}

});

Re: My client script is not executing. Any error message or info message also not showing up

Community Alums — Fri, 02 Aug 2024 05:23:39 GMT

Hi @srinivasrao ,

please make update in the client as ss.

please accept as solution and helpful, if this will solve the issue.

Re: My client script is not executing. Any error message or info message also not showing up

Deepak Shaerma — Fri, 02 Aug 2024 09:43:34 GMT

Hi @srinivasrao

if you are using getReferenceValue in scriptinclude for reference fields, dont use to string

Re: My client script is not executing. Any error message or info message also not showing up

Quinten — Fri, 02 Aug 2024 09:50:42 GMT

try putting the keyword "debugger"; somewhere at the top of your client script. Save it, after that, try executing the client script by meeting the conditions. If your client script is running, your browser will be paused.

WARNING: don't put this code in a production environment, it will pause for everyone.

If the client script in fact doesn't execute, make sure to double check if the conditions of your onChange client scripts are actually met.

Re: My client script is not executing. Any error message or info message also not showing up

Mark Roethof — Fri, 02 Aug 2024 09:55:42 GMT

Hi there,

So you are saying that also these at the start of your script don't trigger?

g_form.addInfoMessage("I am in ");

g_form.addErrorMessage (" i am here ");

Or move these statements above the isLoading check. Is it then still not triggered?

Is the onChange field set correct?

Is the UI type set correct?

Re: My client script is not executing. Any error message or info message also not showing up

Sandeep Rajput — Fri, 02 Aug 2024 10:13:02 GMT

@srinivasrao Please update line ga.addParam('sys_id', callerID); with the following

ga.addParam('sysparm_sys_id',callerID);

in client script

In script include, replace var sys_id = this.getParameter('sys_id'); with the following.

var sys_id = this.getParameter('sysparm_sys_id');

Also, check the following in the client script.

1. UI Type: Make sure that UI Type is correctly set

2. Global: Make sure that either Global is checked or correct view is selected

3. Active: Check that Active checkbox is checked.

Hope this helps.

Re: My client script is not executing. Any error message or info message also not showing up

Markus Kraus — Fri, 02 Aug 2024 10:59:14 GMT

This.

Note: You need to open the browser console, otherwise the breakpoint (which is what the debugger statement sets) won't be triggered.

Also please check if you have the script active for all environments, or just for one particular:

Re: My client script is not executing. Any error message or info message also not showing up

Community Alums — Mon, 05 Aug 2024 12:50:42 GMT

Hi Srinivasarao,

Can you please check in script include form check the client callable checkbox as true and in client script on change needs to select the correct field then you can use below script

Script Include:

var GetUserDetails = Class.create();

GetUserDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getDetails: function() {

var userobj={};

var user = new GlideRecord('sys_user');

if(user.get(this.getParameter(sysparm_user_id)){

userobj.callerId: user.getValue('user_name').toString();

userobj.department : user.getValue('department').toString();

}

};

return JSON.stringify(userobj);

}

});

-------------------------------------------------------------------

Client Script

var userselected=g_form.getValue('here you need to provide the field value'); // u_caller_details

var ga = new GlideAjax('GetUserDetails');

ga.addParam('sysparm_name', 'getDetails'); // Correct function name in script include

ga.addParam('sysparm_user', userselected);

ga.getXMLAnswer(function(response) {

var answer = response.responseXML.documentElement.getAttribute("answer");

if (answer) {

var userDetails = JSON.parse(answer);

var concatenatedValue = userDetails.user_id + " - " + userDetails.u_store_name;

// Set the concatenated value in a custom field (e.g., u_caller_details)

g_form.setValue('u_caller_details', concatenatedValue);

}

});