Related Change Requests in a Change Request not showing up in the Related List of other CR

AmenaA — Mon, 05 Aug 2024 17:41:56 GMT

REQUIREMENT: Change request's related on a CR should also reflect in the related List of the related Change request.

How to be able to achieve this?

Thanks In Advance

Re: Related Change Requests in a Change Request not showing up in the Related List of other CR

Bhavya11 — Tue, 06 Aug 2024 04:05:49 GMT

These is OOTB related list present

In ServiceNow, the "Parent" field is used to create a parent-child relationship between changes. When you add a change to the "Parent" field, the related list of that parent change will display all the child changes associated with it.

Here's how it works:

Open the List View:

Navigate to the list view of changes (e.g., Change Request list).
Add the "Parent" Column:

Customize the list view to include the "Parent" column if it's not already visible.
then add the filter Parent is CH0040007 then you can see list of change request
View Related List:

When you view the parent change request (CH0040007), the related list will display all child changes that have this change as their parent.
For example:

If you set the "Parent" field of a change to CH0040007, then any changes listed in the related list of CH0040007 will be the child changes of that parent change.

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful.

Thanks,

Re: Related Change Requests in a Change Request not showing up in the Related List of other CR

AmenaA — Tue, 06 Aug 2024 09:09:23 GMT

I agree...looking for a way "Change request's related on a CR to also reflect in the related List of the related Change request"

question Related Change Requests in a Change Request not showing up in the Related List of other CR in ITSM forum

Related Change Requests in a Change Request not showing up in the Related List of other CR

Re: Related Change Requests in a Change Request not showing up in the Related List of other CR

Re: Related Change Requests in a Change Request not showing up in the Related List of other CR