How to align the problem priority with Incident priority when the problem is created from incident

Sravani — Wed, 14 Aug 2024 06:47:43 GMT

Hi All,

I have a requirment that I need to align the problem priority which is same as incident priority.

Whenever we are trying to create the problem from incident then the problem priority should set same as Incident priority.

I clicked on New problem from incident , The incident priority is high then automatically the problem priority should be high

Tried with after Br , But did not got the output

Can anyone help me

Thanks in advance

Re: How to align the problem priority with Incident priority when the problem is created from incide

Bhavya11 — Wed, 14 Aug 2024 07:02:09 GMT

did you check "dl_problem_priority" table.

Please mark helpful & correct answer if it's really worthy for you.

Thanks,