question Making Multiple-Choice Variable Choices Hyperlinks in ITSM forum

Making Multiple-Choice Variable Choices Hyperlinks

mrreddy534 — Sat, 24 Aug 2024 03:50:31 GMT

Hi experts, I need your help. I created a multiple-choice variable with three choices, and I want to make those choices hyperlinks. How can I achieve this?

Re: Making Multiple-Choice Variable Choices Hyperlinks

HIROSHI SATOH — Sat, 24 Aug 2024 07:09:03 GMT

What action do you want to achieve?
If all you want to do is click on a selection list and navigate to a link, I think you can implement this using client script.

Client Script:

Re: Making Multiple-Choice Variable Choices Hyperlinks

mrreddy534 — Sat, 24 Aug 2024 08:04:27 GMT

Hi mate, thanks for your assistance. The client wants a multiple-choice variable with three choices, and they want to provide information about those choices by making each choice a hyperlink. The redirecting link would be the same for all. They don't want to use help text for this. My idea was to place a link beside the question, like '(choices info),' but I'm struggling with the logic to implement that.

I also tried creating a rich text variable with three checkbox-type variables underneath to mimic the multiple-choice functionality. I added the link to the rich text variable, but there's an issue with the appearance. There's a noticeable gap between the rich text variable and the checkbox variables, making it look like two separate sections rather than a cohesive multiple-choice question. And I want this in catalog item.

Could you please give me some ideas on how to approach this?

Re: Making Multiple-Choice Variable Choices Hyperlinks

HIROSHI SATOH — Sat, 24 Aug 2024 16:10:54 GMT

I'm not sure what you want to achieve.

If you want to display a hyperlink in the service catalog, I think you should set the question's "Question type" to "Text" and create the hyperlink using HTML.

Re: Making Multiple-Choice Variable Choices Hyperlinks

mrreddy534 — Sat, 24 Aug 2024 16:25:58 GMT

There is multiple choice variable and under that 3 choices are there, Before user selecting the choice, I want to give info about those choices without using help text, this is my requirement.

If we put link in the question itself it is fine or if we make choices as hyperlinks it is also fine.

Re: Making Multiple-Choice Variable Choices Hyperlinks

HIROSHI SATOH — Sat, 24 Aug 2024 18:26:21 GMT

Create or Edit a Catalog Item:
- Go to Service Catalog > Catalog Definition > Maintain Items, and select the catalog item where you want to add the hyperlink.
Open the Questions Tab:
- Click on the "Questions" tab, then either add a new question or edit an existing one.
Add the Hyperlink:
- Set the "Question Type" to "Text" and use HTML to create the hyperlink. For example, you can enter:

<a href="https://example.com" target="_blank">Click here</a>

In the href attribute, input the URL, and target="_blank" ensures that the link opens in a new tab.

Save the Changes:
- Save your settings and publish the catalog item. This will display the hyperlink when users view the catalog item.

This will allow users to see and click on the hyperlink within the Service Catalog.

Re: Making Multiple-Choice Variable Choices Hyperlinks

mrreddy534 — Sun, 25 Aug 2024 03:27:21 GMT

There is no text variable; I noticed this in the Vancouver and Washington versions. I tried the same script in single-line text, multi-line text, and wide single-line text variables, but it shows raw HTML instead of converting it into a hyperlink.

Re: Making Multiple-Choice Variable Choices Hyperlinks

HIROSHI SATOH — Sun, 25 Aug 2024 05:26:25 GMT

How about putting a hyperlink in the description?
Or maybe a rich text label would do.

Re: Making Multiple-Choice Variable Choices Hyperlinks

mrreddy534 — Sun, 25 Aug 2024 05:36:17 GMT

I want to add a link directly in the variable question, like this:

'Choose option (See Choice Info),' where 'See Choice Info' is a hyperlink. Please suggest the best method to achieve this.

Re: Making Multiple-Choice Variable Choices Hyperlinks

mrreddy534 — Sun, 25 Aug 2024 05:52:13 GMT

I created two options. The first one uses a rich text label and checkbox variables, where adding a hyperlink is easy. However, the gap between the two variables is larger, so it doesn't look like a multiple-choice variable.

The second option is a multiple-choice variable, but I'm unable to insert a hyperlink within that variable.