https://www.servicenow.com/community/itsm-forum/approval-process/m-p/3030087#M527091 <P>I am looking to improve the overall process of approvals to ensure approvals are actioned in a timely manner.&nbsp; The aim is to send a reminder email at creation of an approval (which already takes place).&nbsp; Then send a reminder email on the 7,14 and 21 days with the approval being rejected and closed on day 21.&nbsp; Is the best approach to handle this to create a flow?&nbsp; If so, could someone provide a template?&nbsp; I thought triggering the flow daily at 1am, and then doing a multiple record lookup for approval records, then for eaching through those records to send an email.&nbsp; Then doing the same for the 14th and 21st days.&nbsp; Is this correct?&nbsp; My conditions for the sending the email must be incorrect because all 3 emails are sent out at once.</P> Wed, 28 Aug 2024 15:36:18 GMT Christian22A 2024-08-28T15:36:18Z https://www.servicenow.com/community/itsm-forum/approval-process/m-p/3030087#M527091 <P>I am looking to improve the overall process of approvals to ensure approvals are actioned in a timely manner.&nbsp; The aim is to send a reminder email at creation of an approval (which already takes place).&nbsp; Then send a reminder email on the 7,14 and 21 days with the approval being rejected and closed on day 21.&nbsp; Is the best approach to handle this to create a flow?&nbsp; If so, could someone provide a template?&nbsp; I thought triggering the flow daily at 1am, and then doing a multiple record lookup for approval records, then for eaching through those records to send an email.&nbsp; Then doing the same for the 14th and 21st days.&nbsp; Is this correct?&nbsp; My conditions for the sending the email must be incorrect because all 3 emails are sent out at once.</P> Wed, 28 Aug 2024 15:36:18 GMT https://www.servicenow.com/community/itsm-forum/approval-process/m-p/3030087#M527091 Christian22A 2024-08-28T15:36:18Z https://www.servicenow.com/community/itsm-forum/approval-process/m-p/3030111#M527092 <P>I have the setup already in my system. I just do only wait a max of 6 days. You would just need to wait the additional days.</P> <P>Trigger:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BrianLancaster_0-1724860138657.png"><img src="https://www.servicenow.com/community/image/serverpage/image-id/382181iCD6AB02B59FF2780/image-size/medium?v=v2&amp;px=400" alt="BrianLancaster_0-1724860138657.png" title="BrianLancaster_0-1724860138657.png" /></span></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BrianLancaster_1-1724860170452.png"><img src="https://www.servicenow.com/community/image/serverpage/image-id/382182i228380DB0D3F9B09/image-size/medium?v=v2&amp;px=400" alt="BrianLancaster_1-1724860170452.png" title="BrianLancaster_1-1724860170452.png" /></span></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BrianLancaster_2-1724860221981.png"><img src="https://www.servicenow.com/community/image/serverpage/image-id/382183i1D3E148CEDBF383D/image-size/medium?v=v2&amp;px=400" alt="BrianLancaster_2-1724860221981.png" title="BrianLancaster_2-1724860221981.png" /></span></P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 28 Aug 2024 15:50:29 GMT https://www.servicenow.com/community/itsm-forum/approval-process/m-p/3030111#M527092 brianlan25 2024-08-28T15:50:29Z