question Offline PDI in ITSM forum

Offline PDI

PratikshaAbhang — Thu, 29 Aug 2024 10:29:38 GMT

Hi team,

Kindly let us know if any issue with dev instance , i have made few customizations but its showing offline since last 7 days. Now it showing

"Hmmm… can't reach this page

It looks like the webpage at https://dev66134.service-now.com/session_timeout.do might be having issues, or it may have moved permanently to a new web address.

ERR_FAILED"

Request you bring up or enable online

Thanks

Re: Offline PDI

Dr Atul G- LNG — Thu, 29 Aug 2024 10:32:39 GMT

Hi @PratikshaAbhang

PDI doesn't come with support means, if it is offline / reclaimed no one from the community can help.

As you already waited 7 days, you better release this and take a new PDI.

Take the regular back to avoid any loss.

Re: Offline PDI

Ehab Pilloor — Thu, 29 Aug 2024 11:20:06 GMT

Hi @PratikshaAbhang,

I can share the pain as my instance was reclaimed last month without any notice even though I was working on it just the day before.

However, there is no support for PDIs by ServiceNow. It's better to save development work by exporting update sets regularly or by saving in Github Repository. Instances can be reclaimed if there is migration of data to different data center.

If you found my response helpful, please mark it as Solution and Helpful.

Thanks and Regards,

Ehab

Re: Offline PDI

AndersBGS — Thu, 29 Aug 2024 21:14:42 GMT

Hi @PratikshaAbhang ,

Go to https://developer.servicenow.com/dev.do and log in - Do you see your instance and can you press "start build". If not, and if you only can claim a new instance, then that is the answer.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders