question Re: How to define shown fields in Related Items in ITSM forum

How to define shown fields in Related Items

David Stutter — Tue, 08 Nov 2016 13:29:28 GMT

This is my view:

This view is on incident table.

Version: Helsinki

I have no idea how to config the fields.

On the other hand, why does this man have a fancier view than me?

Chuck Tomasi — Tue, 08 Nov 2016 13:34:07 GMT

Hi David,

Information on how to configure the formatter is here:

The difference in appearance could be your role or it could be what version of ServiceNow you are using.

David Stutter — Wed, 22 Feb 2017 09:52:12 GMT

Here is your answer:

The name of the view is "sys_ref_list".

The fields displayed in the Task Relations field and editing interface are defined by the Reference Lookup's list view.

To modify the displayed fields:

Navigate to a form that has a reference to the table whose display values you would like to modify within Task Relations field.
Click the magnifying glass to display the Reference Lookup list view.
Right-click the list header and select the appropriate option for your version:
- Fuji or later: Configure > List Layout
- Eureka or earlier: Personalize > List Layout

The selected List layout will be used as the display value for records within the Task Relations field.

David Stutter — Wed, 22 Feb 2017 09:54:02 GMT

Great work, thanks!

Aishwarya Selv1 — Wed, 30 Oct 2024 10:13:50 GMT

The link which is provided above is not working, can you please provide the correct link

Aishwarya Selv1 — Wed, 30 Oct 2024 10:15:11 GMT

The link which is provided above is not working, can you please provide the correct link

Chuck Tomasi — Wed, 30 Oct 2024 11:23:58 GMT

FWIW, You can find this, like most other topics on https://docs.servicenow.com