question Re: Actionable Notification in Microsoft Teams in ITSM forum

Actionable Notification in Microsoft Teams

mrmichael — Wed, 24 Feb 2021 21:05:55 GMT

We're having trouble setting up actionable notifications for Microsoft Teams. It seems the notification is sending into teams but is not giving us the option to reply to comments or accept approvals.

Here is a screenshot of what messaging I'm receiving:

Here is the documentation of what it is supposed to look like:

https://docs.servicenow.com/bundle/paris-it-service-management/page/product/sn-teams/task/comments-notification.html

Any help appreciated - thanks!

Re: Actionable Notification in Microsoft Teams

mrmichael — Thu, 25 Feb 2021 02:26:19 GMT

I installed the ITSM Virtual Agent Conversations plugin and it worked.

Hope this helps others!

Re: Actionable Notification in Microsoft Teams

Ankita Sarkar — Fri, 26 Mar 2021 05:33:15 GMT

Hi @mrmichael ,

We followed the steps mentioned in to docs to enable actionable notifications in Microsoft Teams. We are getting the notification but we are not getting 'Send a Reply' or 'Accept/ Reject' button. Also, when I am updating only the additional comments in the incident, notification is not getting triggered. Below is the screenshot of approval email:

Please let me know if there is any additional configuration which I need to make so that I can update the 'comments' from Teams itself.

It would be a great assistance if you could help me. Thanks in advance.

Re: Actionable Notification in Microsoft Teams

hamlin — Thu, 19 Dec 2024 10:27:45 GMT

Hi @Ankita Sarkar

Can you share the steps on how to do this.