NON Production Environment Booking & Reaservation Mechanism

leeza — Mon, 06 Jan 2025 11:02:55 GMT

Hello,

Wanted to know if there is any process to reserve or book non prod environment for testing in Service -now ?

Re: NON Production Environment Booking & Reaservation Mechanism

Dr Atul G- LNG — Mon, 06 Jan 2025 15:49:39 GMT

Hi @leeza

Every customer has 3 instances: Dev, test/ QA/ UAT, and prod. You can do the testing in the Test/QA environment.

Not sure what do you mean by booking non prod environment for testing?

Re: NON Production Environment Booking & Reaservation Mechanism

Raj_Nishant92 — Mon, 06 Jan 2025 15:52:03 GMT

Hi Leeza

Can you please elaborate a little more on your query?

What is the requirement , What is the purpose, what support are you looking ?

as per my understanding what you mentioned, please find my response below

ServiceNow does not have a native “Environment Reservation” feature out of the box, but you can implement a process or leverage existing modules to handle this requirement

One Such Approach is -

Use ServiceNow Change Management Module

ServiceNow's Change Management module can be adapted to reserve non-prod environments for testing.

Steps:

Create a Change Request Template:
- Navigate to Change > Templates > Create New Template.
- Create a template named something like "Non-Prod Environment Reservation."
Define Fields:
- Environment Name (e.g., Dev, Test, UAT, Sandbox).
- Requested Start and End Date/Time.
- Purpose of Reservation.
- Testing Team/Owner.
- Approval Workflow (if required).
Automate Reservation:
- Set up a workflow or flow in Flow Designer to validate the reservation.
- Notify relevant stakeholders when the environment is booked.
Add Environment Availability Validation:
- Use a custom table (env_reservation) to track reservations.
- Validate conflicts before approving requests.

Let me know if suffice your requirement.

question NON Production Environment Booking & Reaservation Mechanism in ITSM forum

NON Production Environment Booking & Reaservation Mechanism

Re: NON Production Environment Booking & Reaservation Mechanism

Re: NON Production Environment Booking & Reaservation Mechanism

Use ServiceNow Change Management Module

Steps: