question Roles which can move the problem from Assess to Closed state in ITSM forum

Roles which can move the problem from Assess to Closed state

NishaB — Tue, 04 Feb 2025 08:26:12 GMT

I would like to know the roles which can move the problem from assess to closed state. Also, where it is configured in the instance? Can I see that configuration in the instance.

Re: Roles which can move the problem from Assess to Closed state

Dushyant Siroh — Tue, 04 Feb 2025 09:00:53 GMT

Hello Nisha

Roles can be configured in three ways :-

Workflow Editor:
- Navigate to Problem Management > Problem Definition > State and set the State Model for the problem.
Business Rules:
- Go to System Definition > Business Rules .
Security/Role Configuration.

Regards,

Dushyant

Re: Roles which can move the problem from Assess to Closed state

Abhishek_Thakur — Tue, 04 Feb 2025 09:02:41 GMT

Hello @NishaB ,

Problem manager role "problem_manager" can move the problem from assess to closed sate. You can check this configuration from All->Problem->Administration->Problem Properties.

Please mark my answer as accepted solution and give thumbs up, if it helps you.

Re: Roles which can move the problem from Assess to Closed state

Dr Atul G- LNG — Tue, 04 Feb 2025 09:04:21 GMT

HI @NishaB

A PRB can be closed by a user having role- System Admin/problem_admin/ problem_manager/ probem_coorditaor.