question close the task when ritm is closed in ITSM forum

close the task when ritm is closed

tushar_ghadage — Wed, 12 Feb 2025 08:33:55 GMT

Hi , i have been trying to close the parent ritm when all the childs are closed.

here is the before update BR with condition state changed to closed complete

but its not working as expected as when state changed to WIP then its moving to close complete state in RITM

do advise as what is wrong.

Re: close the task when ritm is closed

Dr Atul G- LNG — Wed, 12 Feb 2025 13:03:15 GMT

Hi @tushar_ghadage

If I am not wrong it is OOTB, when task get closed the RITM get close via flow only.

Re: close the task when ritm is closed

Ankur Bawiskar — Wed, 12 Feb 2025 13:38:13 GMT

@tushar_ghadage

you can use business rule or flow designer for this

BR approach: I shared the script few years ago; check this

How can we close RITM when all the catalog task is closed for that item?

you can use after update BR on sc_task

Condition: State [IS ONE OF] Closed Complete/Closed Incomplete AND Request Item.Item == Your Catalog Item

Script:

(function executeRule(current, previous /*null when async*/) { // Add your code here var gr = new GlideRecord('sc_task'); gr.addQuery('request_item', current.request_item); gr.addQuery('active', true); gr.query(); if(!gr.next()){ var ritm = current.request_item.getRefRecord(); ritm.state = 3; ritm.update(); } })(current, previous);

Flow Designer approach: I shared solution few years ago

I have shared solution below using flow designer to close parent INC when all child INCs are closed.

Enhance it for sc_req_item and sc_task table

If all child incident is closed then after Parent incident should be closed. How to achieve through....

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: close the task when ritm is closed

Ankur Bawiskar — Wed, 02 Apr 2025 03:18:21 GMT

@tushar_ghadage

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.