question Using Business Rule in ITSM forum

Using Business Rule

keerthana10 — Mon, 17 Feb 2025 14:44:57 GMT

How to write the BR for this query? For Normal/Emergency changes I want approvers not to be the person who raised the change or is assigned the
To prevent self approvals "marking their own homework"..

Re: Using Business Rule

Sandeep Rajput — Mon, 17 Feb 2025 14:58:15 GMT

@keerthana10 You can create a business rule on sysapproval_approver table as follows.

Re: Using Business Rule

Ankur Bawiskar — Mon, 17 Feb 2025 15:24:13 GMT

@keerthana10

you can skip the person who raised the change during your approval.

how are you creating approvals? workflow or flow?

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Re: Using Business Rule

keerthana10 — Tue, 18 Feb 2025 14:54:39 GMT

workflow.

Re: Using Business Rule

Ankur Bawiskar — Tue, 18 Feb 2025 15:41:14 GMT

@keerthana10

then use advanced script and get the group members and skip the member if the member is requested by of that change

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Using Business Rule

Ankur Bawiskar — Thu, 27 Mar 2025 11:41:23 GMT

@keerthana10

Hope you are doing good.

Did my reply answer your question?

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Re: Using Business Rule

Ankur Bawiskar — Wed, 02 Apr 2025 13:44:13 GMT

@keerthana10

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.