question Catelog Item Request Approve flow cannot be triggerred in ITSM forum

Catelog Item Request Approve flow cannot be triggerred

ShuangChang — Thu, 27 Feb 2025 09:41:16 GMT

Hi All,
I' facing a problem, I created a catalog item and flow designer as below.

But the flow can not be triggered when request created from portal.
I know that there is a business rule named [Start FlowDesigner Flow] exists, and the request item stage need to be 'request_approved'.( we are not allowed to change this business rule)

The request item ticket status is waiting for approval.
What else can I do to trigger the flow?

Re: Catelog Item Request Approve flow cannot be triggerred

Dr Atul G- LNG — Thu, 27 Feb 2025 09:47:02 GMT

Hi @ShuangChang

As per my understanding, the flow will be triggered based on where the request was submitted. Is there any specific reason why the flow cannot be triggered when the request is created from the portal?

Re: Catelog Item Request Approve flow cannot be triggerred

Viraj Hudlikar — Thu, 27 Feb 2025 09:55:46 GMT

Hello @ShuangChang

Did you crosscheck OOTB workflow "Service Catalog Request" is active in your instance which autoapproves request and eventually that allows the flow to get trigger.

Do refer my answer on thread Solved: Re: i am getting the ask for approval from flow - Page 3 - ServiceNow Community

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Re: Catelog Item Request Approve flow cannot be triggerred

Ankur Bawiskar — Thu, 27 Feb 2025 10:06:07 GMT

@ShuangChang

it should happen OOB.

Did you check for some other catalog item as well which has flow associated to it?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Catelog Item Request Approve flow cannot be triggerred

ShuangChang — Fri, 28 Feb 2025 00:31:10 GMT

I have deleted this workflow "Service Catalog Request" to not autoapproves

Re: Catelog Item Request Approve flow cannot be triggerred

Viraj Hudlikar — Fri, 28 Feb 2025 01:38:39 GMT

@ShuangChang why? That is ootb workflow and it is required so your request is auto approved. Now this is your reason the flow is not triggered even after submitting request from portal.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Re: Catelog Item Request Approve flow cannot be triggerred

ShuangChang — Fri, 28 Feb 2025 01:42:59 GMT

this workflow will triggered when submitting request from portal and request will be autoapproved if the price is under 1000.
I want to trigger the access approve flow I created when submitting a access request from portal.
but the service catalog request workflow.

Re: Catelog Item Request Approve flow cannot be triggerred

ShuangChang — Fri, 28 Feb 2025 02:47:34 GMT

@Ankur Bawiskar
Yes, I confirmed the ootb item: [Add/Remove users from group], and submitted a request from service portal.

but the request is auto-approved because the price is under 1000.

Re: Catelog Item Request Approve flow cannot be triggerred

Ankur Bawiskar — Fri, 28 Feb 2025 02:52:47 GMT

@ShuangChang

that's OOB if the price is under 1000, it will auto approve

you should not delete this. As it's the OOB workflow on sc_request and is responsible for the catalog engine to kick the RITM workflow or flow

Please restore it

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Catelog Item Request Approve flow cannot be triggerred

ShuangChang — Fri, 28 Feb 2025 02:55:29 GMT

Thanks very much, I will reset my instance and confirm this once more!

Re: Catelog Item Request Approve flow cannot be triggerred

Viraj Hudlikar — Fri, 28 Feb 2025 03:14:58 GMT

@ShuangChang - Just restore the workflow you deleted and your issue will be solved.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards

Viraj Hudlikar.