question Flow designer issues in ITSM forum

Flow designer issues

LP0838628 — Sun, 06 Apr 2025 19:47:09 GMT

I have a catalog item with variable lookup select box type, pointing to a certain table and it is showing a particular column. Based on user's selection of the value in this variable, I need to set due date on request, ritm and sctask. I tried using sys_id, tried retrieving display value , tried passing the actual text of the choice but nothing worked. I need to something as below.

Ex : Let's say variable points to incident table and shows Category field values. Of category is 1, due date should be after 5 business days, if category is 2&3, due date should be set to date after 10 business days. For category being 4&5, due date should be set to 30 business days on all 3 records.

I tried creating update record steps and wrote a script to update this value but nothing seems working. Please suggest how to write the code. I have no error, simply due date doesn't update to right value on the records. Thanks in advance!!

#flowdesigner #script #itsm

Re: Flow designer issues

Sandeep Rajput — Sun, 06 Apr 2025 23:55:40 GMT

@LP0838628 Could you please post a snapshot of your existing flow and update record step. This will help to identify the root cause.

Re: Flow designer issues

LP0838628 — Mon, 07 Apr 2025 04:46:48 GMT

Hi @Sandeep Rajput PFB the images.

Re: Flow designer issues

LP0838628 — Mon, 07 Apr 2025 04:49:18 GMT

I have added the sample code I have been writing in various formats, as mentioned tried value, sys_id etc. Using the script in update record step of the flow.