question Approval Workflow for Knowledge Module not changing the status to pending retired in ITSM forum

Approval Workflow for Knowledge Module not changing the status to pending retired

BineeshT — Wed, 09 Apr 2025 06:07:13 GMT

Hello Team,

We are doing Regression testing after the Yokohama upgrade. The team identified the issue related to the Retire workflow in the Knowledge Article. if we're going to retire the 'Published' article, its triggering the approvals but workflow state is not changing to 'Pending retirement' from 'Published'.

Any thoughts?

Regards, Bineesh Thomas

Re: Approval Workflow for Knowledge Module not changing the status to pending retired

Dr Atul G- LNG — Wed, 09 Apr 2025 16:21:53 GMT

Hi @BineeshT

I think it’s a bug in Yokohama. I tested it in my PDI, and it’s showing as published, where approvals are generated. Please log a new support case for this.

Re: Approval Workflow for Knowledge Module not changing the status to pending retired

Grant Rowh — Tue, 16 Sep 2025 19:16:33 GMT

Was a support case filed for this issue, @BineeshT?