question I need to send a notification for four catalog forms grouped under a single Order Guide in ITSM forum

I need to send a notification for four catalog forms grouped under a single Order Guide

alavalajaya — Tue, 15 Apr 2025 17:25:59 GMT

Hi Everyone,

I have a requirement where four catalog items are included under a single order guide, and I need to send notifications based on certain values from the catalog forms.

For example, there is a Yes/No variable on the catalog form. If the value is set to 'Yes,' I need to trigger a notification via Flow Designer.

Could anyone assist me with this?

Thanks in advance,
Jayasri Alavala

Re: I need to send a notification for four catalog forms grouped under a single Order Guide

Murthy Ch — Wed, 16 Apr 2025 02:32:39 GMT

@alavalajaya

If the catalog has a flow and if the flow has the condition written to it then you can trigger the notification.

or you want to trigger the email only when it ordered thru guide?

Re: I need to send a notification for four catalog forms grouped under a single Order Guide

alavalajaya — Wed, 16 Apr 2025 03:01:04 GMT

Hi @Murthy Ch,

yes I wanted to trigger the notification when it was ordered through order guide.

Thanks in advance,

Jayasri Alavala

Re: I need to send a notification for four catalog forms grouped under a single Order Guide

alavalajaya — Wed, 16 Apr 2025 03:13:16 GMT

Hi @Murthy Ch ,

Yes, I wanted to trigger the notification when it was ordered through order guide.

Thanks,

Jayasri Alavala