question Re: in Change Request If i click on Related link it is opening pop up where can i configure in ITSM forum

in Change Request If i click on Related link it is opening pop up where can i configure

kranthi2 — Sun, 04 May 2025 02:01:49 GMT

Hi,

in Change Request If i click on Related link it is opening pop up where can i configure those values if i am setting those values in ATF i can't see those values.

Once i click on then it will open the Pop up, i want to know where we can see those values to configure

Thanks

Thanks,

Re: in Change Request If i click on Related link it is opening pop up where can i configure

Ankur Bawiskar — Sun, 04 May 2025 03:12:49 GMT

@kranthi2

I could see it's Risk Assessment UI button so check below link

ATF Steps for Change Risk Assessment [HOWTO]

sharing some more links

ATF Risk assessment step

Fill Risk Assessment Using ATF for Change forms

if it's opening a UI page then you will have to use Custom UI steps to set those

You need to retrieve the html elements first and then use different steps

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: in Change Request If i click on Related link it is opening pop up where can i configure

Robert H — Sun, 04 May 2025 06:37:07 GMT

Hello @kranthi2 ,

You can configure the Change Risk Assessment questions by navigating to Change > Administration > Risk Assessments.

There should be at least one record in that list.

Within that record you can find the Assessment Categories as a related list and, within those, the actual questions (called Assessment Metrics).

Documentation

Regards,

Robert

Re: in Change Request If i click on Related link it is opening pop up where can i configure

kranthi2 — Sun, 04 May 2025 12:09:01 GMT

Hi @Ankur Bawiskar

I try to set the component values but i am getting below error:

I have configured like this:

And here is the change risk assessment form:

Steps are mentioned here:

Can you please help me here.

Re: in Change Request If i click on Related link it is opening pop up where can i configure

Ankur Bawiskar — Sun, 04 May 2025 14:53:43 GMT

@kranthi2

custom UI steps do not always guarantee that it will work as it depends on HTML element

Try to retrieve the component again and see.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: in Change Request If i click on Related link it is opening pop up where can i configure

kranthi2 — Sun, 04 May 2025 16:36:47 GMT

Hi @Ankur Bawiskar

Actually, i have tried almost 7 to 8 times not sure why it failing. Can you help me out any alternative if possible.

Thanks

Re: in Change Request If i click on Related link it is opening pop up where can i configure

Ankur Bawiskar — Mon, 05 May 2025 03:28:22 GMT

@kranthi2

there is no alternative.

ATF custom UI steps do not always guarantee that the element it finds can be set using the actual step.

If you already tried 7-8 times then I believe it's not going to work

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: in Change Request If i click on Related link it is opening pop up where can i configure

kranthi2 — Mon, 05 May 2025 06:37:04 GMT

Hi @Ankur Bawiskar

Can you help me out any alternative on this ?

Can we do with scripting

Thanks

Re: in Change Request If i click on Related link it is opening pop up where can i configure

Ankur Bawiskar — Mon, 05 May 2025 06:46:05 GMT

@kranthi2

script won't help there.

did you check links I shared earlier?

ATF Steps for Change Risk Assessment [HOWTO]

sharing some more links

ATF Risk assessment step

Fill Risk Assessment Using ATF for Change forms

If my response helped please mark it correct and close the thread so that it benefits future readers.