question Re: using platform analytics to create a dashboard, wants to add a average time of request item crea in ITSM forum

using platform analytics to create a dashboard, wants to add a average time of request item creation

mo-adj — Tue, 20 May 2025 07:36:38 GMT

I'm using the platform analytics experience to create a dashboard for my organization, and they want an performance indicator of how long it takes for a requested item to be created?

specifically, response time between clicking submit and RITM number to be generated.

please advise, thanks!

Re: using platform analytics to create a dashboard, wants to add a average time of request item crea

AndersBGS — Tue, 20 May 2025 20:09:57 GMT

Hi @mo-adj ,

is this pr. RITM or an average number they would like. If it is pr.RITM, then a script can do the calculation. If it is an average, then performance analytics would be the best option.

Re: using platform analytics to create a dashboard, wants to add a average time of request item crea

mo-adj — Sun, 15 Jun 2025 12:13:26 GMT

it should be an average time in milliseconds, can it be done through Platform Analytics Experience? how about other indicators (e.x. average time in milliseconds to login into the instance)?