question Hide Course Link [Catalog item] Until Manager Approval in Service Portal in ITSM forum

Hide Course Link [Catalog item] Until Manager Approval in Service Portal

NuthanaA — Thu, 17 Jul 2025 12:54:39 GMT

Hello Team,

I’m working on a use case where a user sees a list of courses in the Service Portal, but the course link [catalog item] should only be visible after getting approval from the manager. I want to hide the course link field until the approval is completed, and once the manager approves, the course link should appear in the portal. I’m not sure how to do this.
If this can be done through a script, kindly share the script as well.

Please guide me on how to achieve this.

Thanks & Regards,
Nuthana

Re: Hide Course Link [Catalog item] Until Manager Approval in Service Portal

Ankur Bawiskar — Thu, 17 Jul 2025 13:46:48 GMT

@NuthanaA

please share screenshots.

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Re: Hide Course Link [Catalog item] Until Manager Approval in Service Portal

NuthanaA — Thu, 17 Jul 2025 14:22:50 GMT

Re: Hide Course Link [Catalog item] Until Manager Approval in Service Portal

NuthanaA — Thu, 17 Jul 2025 14:24:49 GMT

in the above uploaded pictures it depicts that when we request for a course it will generate a request(RITM) once the manager approves the request it must show the link in additional detatils but in my case it'n not showing

Re: Hide Course Link [Catalog item] Until Manager Approval in Service Portal

Ankur Bawiskar — Thu, 17 Jul 2025 14:39:17 GMT

@NuthanaA

is that variable having "Visible on Summaries" checkbox checked?

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Re: Hide Course Link [Catalog item] Until Manager Approval in Service Portal

NuthanaA — Thu, 17 Jul 2025 14:43:41 GMT

Re: Hide Course Link [Catalog item] Until Manager Approval in Service Portal

NuthanaA — Thu, 17 Jul 2025 14:50:39 GMT

Re: Hide Course Link [Catalog item] Until Manager Approval in Service Portal

Ankur Bawiskar — Thu, 17 Jul 2025 14:51:44 GMT

@NuthanaA

Please enable that checkbox and see then

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Hide Course Link [Catalog item] Until Manager Approval in Service Portal

NuthanaA — Thu, 17 Jul 2025 14:56:00 GMT

yes I have already tried that if I enable it it's automatically showing the link without need of an approval but if I disable it it's showing nothing.

Re: Hide Course Link [Catalog item] Until Manager Approval in Service Portal

SahanaJ — Thu, 17 Jul 2025 15:14:07 GMT

it should get automatically checked only when manager approved the requested item it should display the variable. how we can we do automatically check

Re: Hide Course Link [Catalog item] Until Manager Approval in Service Portal

Sneha KH — Fri, 18 Jul 2025 06:26:24 GMT

@Ankur Bawiskar

Could you please confirm if there's a way to automatically check the variable only after the manager's approves the requested item? Let me know if you need any clarification.

Thanks & Regards,
Sneha

Re: Hide Course Link [Catalog item] Until Manager Approval in Service Portal

Ankur Bawiskar — Fri, 18 Jul 2025 06:28:14 GMT

@Sneha KH

then after manager approves, use business rule on sysapproval_approver table and query that variable under your catalog item

Then mark that checkbox as true.

I believe you can handle the BR script based on your experience and development skills.

If my response helped please mark it correct and close the thread so that it benefits future readers.