question Risk Assessment UI action in servicenow SOW in ITSM forum

Risk Assessment UI action in servicenow SOW

Pooja P — Mon, 04 Aug 2025 12:45:19 GMT

Hi Team,

We want to add Risk Assessment UI action to SOW . we are able to achieve it but after first submission we are calling UI page which will ask already submitted Yes or No if Yes is selected then it will re-show the submitted answer if No is selected then reload the form . this is happening on native view but not supported on SOW kindly suggest if anyone achieved this.

Thanks,

Pooja

Re: Risk Assessment UI action in servicenow SOW

Ankur Bawiskar — Mon, 04 Aug 2025 13:06:20 GMT

@Pooja P

so what did you use in native? if you are using UI page then same UI page can be rendered using g_modal.showFrame() in SOW.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Risk Assessment UI action in servicenow SOW

talasila sritha — Tue, 05 Aug 2025 05:42:46 GMT

Hello Ankur,

UI action is calling UI page change_risk_completed_asmt_dialog, UI page is not supporting in workspace.

Can some one please guide how to enable the UI action risk assessment in SOW?

Re: Risk Assessment UI action in servicenow SOW

talasila sritha — Tue, 05 Aug 2025 05:52:36 GMT

@Ankur Bawiskar

Ui action risk assessment is calling the Ui page change_risk_completed_asmt_dialog, where the UI page is not supported in SOW, because of GlideDialogWindow.

check the function handleCompletedAsmt from below code

function onClick(g_form) {

g_form.hideAllFieldMsgs();

if (!g_form.submitted && g_form.modified) {

handleDirtyForm(g_form);

} else {

var changeRequestSysId = g_form.getUniqueValue();

var tableName = g_form.getTableName();

var ga = new GlideAjax("ChangeRiskAsmtAjax");

ga.addParam("sysparm_name", "invokeAssessmentAjax");

ga.addParam("sysparm_id", changeRequestSysId);

ga.addParam("sysparm_class", tableName);

ga.getXMLAnswer(function(response) {

processAsmt(response, g_form);

});

}

function handleDirtyForm(g_form) {

g_modal.showFrame({

url: "change_risk_asmt_dirty_form_dialog.do",

title: "Save changes",

size: "md",

preferences: {

displayValue: g_form.getDisplayValue(),

focusTrap: true

}

});

window.clicked = false;

}

function processAsmt(answer, g_form) {

answer = JSON.parse(answer);

if (!answer.hasAsmt) {

g_form.addInfoMessage("There are no risk assessments defined for this Change Request");

} else {

if (answer.asmtComplete) {

handleCompletedAsmt(g_form);

} else {

handleAsmt(answer, g_form);

}

// function handleCompletedAsmt(g_form) {

// g_modal.showFrame({

// url: "change_risk_completed_asmt_dialog.do",

// title: "Risk Assessment Complete",

// size: "md",

// preferences: {

// displayValue: g_form.getDisplayValue(),

// focusTrap: true

// }

// });

// window.clicked = false;

// }

function handleCompletedAsmt(g_form) {

g_modal.showFrame({

url: "change_risk_completed_asmt_dialog.do",

title: "Risk Assessment Complete",

size: "md",

preferences: {

displayValue: g_form.getDisplayValue(),

focusTrap: true

onClose: function(response) {

if (response === "yes") {

// Allow user to resubmit the form

g_form.setValue('state', 'new'); // or appropriate state

g_form.save(); // or g_form.submit()

} else {

g_form.addInfoMessage("Risk assessment remains unchanged.");

}

});

window.clicked = false;

}

function handleAsmt(answer, g_form) {

var url = "assessment_take2.do";

url += "?sysparm_assessable_sysid=" + answer.asmtInstanceSysId;

url += "&sysparm_assessable_type=" + answer.changeRiskAsmtSysId;

url += "&sysparm_hide_header=true";

url += "&sysparm_hide_save=true";

url += "&sysparm_hide_cancel=true";

url += "&sysparm_hide_source_details=true";

url += "&sysparm_stack=no";

url += "&sysparm_return_url=" + getEncodedUrl(answer.changeRequestSysId, answer.asmtInstanceSysId);

g_modal.showFrame({

url: url,

title: answer.riskAsmtName,

size: "lg",

height: 500,

onClose: function() {

handleAssessmentClose(answer.asmtInstanceSysId);

}

});

window.NOW.change_managment = { "riskAsmtAction": "delete" };

window.clicked = false;

}

function handleAssessmentClose(asmtInstanceSysId) {

if (window.NOW.change_managment.riskAsmtAction === "delete") {

var ga = new GlideAjax("ChangeRiskAsmtAjax");

ga.addParam("sysparm_name", "deleteAsmtInstanceAjax");

ga.addParam("sysparm_id", asmtInstanceSysId);

ga.getXMLAnswer(function(response) {

// Optional: add a message or reload

});

} else if (window.NOW.change_managment.riskAsmtAction === "reload") {

location.reload();

}

function getEncodedUrl(changeRequestSysId, asmtInstanceSysId) {

var url = "/change_risk_asmt_close_dialog.do";

url += "?sysparm_stack=no";

url += "&sysparm_id=" + changeRequestSysId;

url += "&sysparm_asmtInstanceSysId=" + asmtInstanceSysId;

return encodeURIComponent(url);

}

can you please guide how to enable the risk assessment in SOW?

we have declarative action risk assessment which is inactive, by activating the action is also not working.

Re: Risk Assessment UI action in servicenow SOW

Pooja P — Tue, 05 Aug 2025 05:55:04 GMT

Hi @Ankur Bawiskar , UI action risk assessment is calling the UI page change_risk_completed_asmt_dialog, where the UI page is not supported in SOW, because of GlideDialogWindow.

check the function handleCompletedAsmt from below code

function onClick(g_form) {

g_form.hideAllFieldMsgs();

if (!g_form.submitted && g_form.modified) {

handleDirtyForm(g_form);

} else {

var changeRequestSysId = g_form.getUniqueValue();

var tableName = g_form.getTableName();

var ga = new GlideAjax("ChangeRiskAsmtAjax");

ga.addParam("sysparm_name", "invokeAssessmentAjax");

ga.addParam("sysparm_id", changeRequestSysId);

ga.addParam("sysparm_class", tableName);

ga.getXMLAnswer(function(response) {

processAsmt(response, g_form);

});

}

function handleDirtyForm(g_form) {

g_modal.showFrame({

url: "change_risk_asmt_dirty_form_dialog.do",

title: "Save changes",

size: "md",

preferences: {

displayValue: g_form.getDisplayValue(),

focusTrap: true

}

});

window.clicked = false;

}

function processAsmt(answer, g_form) {

answer = JSON.parse(answer);

if (!answer.hasAsmt) {

g_form.addInfoMessage("There are no risk assessments defined for this Change Request");

} else {

if (answer.asmtComplete) {

handleCompletedAsmt(g_form);

} else {

handleAsmt(answer, g_form);

}

// function handleCompletedAsmt(g_form) {

// g_modal.showFrame({

// url: "change_risk_completed_asmt_dialog.do",

// title: "Risk Assessment Complete",

// size: "md",

// preferences: {

// displayValue: g_form.getDisplayValue(),

// focusTrap: true

// }

// });

// window.clicked = false;

// }

function handleCompletedAsmt(g_form) {

g_modal.showFrame({

url: "change_risk_completed_asmt_dialog.do",

title: "Risk Assessment Complete",

size: "md",

preferences: {

displayValue: g_form.getDisplayValue(),

focusTrap: true

onClose: function(response) {

if (response === "yes") {

// Allow user to resubmit the form

g_form.setValue('state', 'new'); // or appropriate state

g_form.save(); // or g_form.submit()

} else {

g_form.addInfoMessage("Risk assessment remains unchanged.");

}

});

window.clicked = false;

}

function handleAsmt(answer, g_form) {

var url = "assessment_take2.do";

url += "?sysparm_assessable_sysid=" + answer.asmtInstanceSysId;

url += "&sysparm_assessable_type=" + answer.changeRiskAsmtSysId;

url += "&sysparm_hide_header=true";

url += "&sysparm_hide_save=true";

url += "&sysparm_hide_cancel=true";

url += "&sysparm_hide_source_details=true";

url += "&sysparm_stack=no";

url += "&sysparm_return_url=" + getEncodedUrl(answer.changeRequestSysId, answer.asmtInstanceSysId);

g_modal.showFrame({

url: url,

title: answer.riskAsmtName,

size: "lg",

height: 500,

onClose: function() {

handleAssessmentClose(answer.asmtInstanceSysId);

}

});

window.NOW.change_managment = { "riskAsmtAction": "delete" };

window.clicked = false;

}

function handleAssessmentClose(asmtInstanceSysId) {

if (window.NOW.change_managment.riskAsmtAction === "delete") {

var ga = new GlideAjax("ChangeRiskAsmtAjax");

ga.addParam("sysparm_name", "deleteAsmtInstanceAjax");

ga.addParam("sysparm_id", asmtInstanceSysId);

ga.getXMLAnswer(function(response) {

// Optional: add a message or reload

});

} else if (window.NOW.change_managment.riskAsmtAction === "reload") {

location.reload();

}

function getEncodedUrl(changeRequestSysId, asmtInstanceSysId) {

var url = "/change_risk_asmt_close_dialog.do";

url += "?sysparm_stack=no";

url += "&sysparm_id=" + changeRequestSysId;

url += "&sysparm_asmtInstanceSysId=" + asmtInstanceSysId;

return encodeURIComponent(url);

}

can you please guide how to enable the risk assessment in SOW?

we have declarative action risk assessment which is inactive, by activating the action is also not working.

Re: Risk Assessment UI action in servicenow SOW

Ankur Bawiskar — Tue, 05 Aug 2025 06:03:14 GMT

@Pooja P

that UI page if called from g_modal.showFrame() isn't working?

is it not getting rendered?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Risk Assessment UI action in servicenow SOW

Pooja P — Tue, 05 Aug 2025 06:26:46 GMT

Yes @Ankur Bawiskar its not working.

From below code we are not getting response value .

function handleCompletedAsmt(g_form) {

g_modal.showFrame({

url: "change_risk_completed_asmt_dialog.do",

title: "Risk Assessment Complete",

size: "md",

preferences: {

displayValue: g_form.getDisplayValue(),

focusTrap: true

onClose: function(response) {

if (response === "yes") {

// Allow user to resubmit the form

g_form.setValue('state', 'new'); // or appropriate state

g_form.save(); // or g_form.submit()

} else {

g_form.addInfoMessage("Risk assessment remains unchanged.");

}

Kindly suggest. we are getting UI page on form when we click on Risk Assessment but Yes or No input is not coming up,

Re: Risk Assessment UI action in servicenow SOW

Ankur Bawiskar — Tue, 05 Aug 2025 06:25:49 GMT

@Pooja P

what's not working?

It's rendering but showing the content?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Risk Assessment UI action in servicenow SOW

Pooja P — Tue, 05 Aug 2025 06:45:00 GMT

Hi @Ankur Bawiskar , In function handleCompletedAsmt, we are calling UI page change_risk_completed_asmt_dialog. IF risk assessment is already submitted, Yes or No popup will be shown. if Yes is selected then it will re-show the submitted answer if No is selected then reload the form. Popup is showing, but when we click on YES or NO, on click is not working because In UI page we are using GlideDialogWindow. please check screenshot for reference.

Re: Risk Assessment UI action in servicenow SOW

Ankur Bawiskar — Tue, 05 Aug 2025 06:47:48 GMT

@Pooja P

you might have to customize it heavily or create your own UI page which handles this logic.

If my response helped please mark it correct and close the thread so that it benefits future readers.