question Need to add Unconfirmed Users into Subscribed users in Subscription Management in ITSM forum

Need to add Unconfirmed Users into Subscribed users in Subscription Management

ashokbodaga — Tue, 05 Aug 2025 10:27:47 GMT

I have a requirement like There was 10 Users which are under Unconfirmed User. I tried like to add those 10 users into the subscribed groups but they are still under Unconfirmed User tab only.

I need to move those 10 users to Subscribed users and these are under ITSM professional Subscriptions.

Please help to achieve this.

Thank you.

Re: Need to add Unconfirmed Users into Subscribed users in Subscription Management

abbasshaik4 — Wed, 06 Aug 2025 14:08:15 GMT

Hello @ashokbodaga,

Please refer to the below link:
https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/subscription-management/concept/managing-user-subscriptions-v2.html

If it is helpful, please hit the thumbs up button and accept the correct solution by refer to this solution in the future it will be helpful to them.

Thanks & Regards,

Abbas Shaik