question Next experience search with more details in ITSM forum

Next experience search with more details

JohnnySnow — Thu, 14 Aug 2025 05:40:27 GMT

Hi Team,

When we search any text from the RITM we get the results as shown below, however the RITM results doesnt show the short description field in the search results, is it possible to add it? If ys, can you please let me know how?

Re: Next experience search with more details

Bhuvan — Thu, 14 Aug 2025 06:08:20 GMT

@JohnnySnow

Follow these steps to include short description in the RITM results,

1. Go to sc_req_item.LIST and switch to view 'Text_search'

2. Check if it includes 'short description' field. If not, add 'short description' field from personalize list option

3. Save the changes and try the search. Sometimes results might not reflect due to cache, clear the browser history and cache if issue persist and try it.

Thanks,

Bhuvan

Re: Next experience search with more details

sandeepdutt — Thu, 14 Aug 2025 06:05:38 GMT

Hi @JohnnySnow ,

Please follow this thread : Solved: Displaying Fields in Global Search Results - ServiceNow Community

Re: Next experience search with more details

JohnnySnow — Thu, 14 Aug 2025 06:58:10 GMT

this I had tried but didnt seem to work

Re: Next experience search with more details

Bhuvan — Thu, 14 Aug 2025 07:43:56 GMT

@JohnnySnow

Can you try logging in using Incognito mode in browser and share what is not working ?

I have followed it in PDI and is working fine.

Thanks,

Bhuvan