question In SNOW ATF Once i submit the case i want to put some comments into portal in ITSM forum

In SNOW ATF Once i submit the case i want to put some comments into portal

kranthi2 — Wed, 03 Sep 2025 11:40:57 GMT

Hi,

In SNOW ATF Once i submit the case i want to put some comments into portal level.

will it be possible in ATF?

above screenshot is from portal can i set the field value in portal for this request?

Please help me out on the same.

Thanks

Dr Atul G- LNG — Wed, 03 Sep 2025 11:42:27 GMT

It's not SNOW, it's SN or ServiceNow.

Ankur Bawiskar — Wed, 03 Sep 2025 12:12:02 GMT

for this you will have to rely on "Set Component Value (Custom UI)" step and extract the HTML component and then set the value.

but before that you need to ensure you open this portal page.

If my response helped please mark it correct and close the thread so that it benefits future readers.

kranthi2 — Thu, 04 Sep 2025 00:32:23 GMT

Yes, i wanted to understand how can we open the particular record or request in portal, is it possible through ATF ?

Thanks,

Shaqeel — Thu, 04 Sep 2025 08:32:49 GMT

Yes you can open particular record.

After this you can use Set field Value (SP).

Regards

Shaqeel