question Record Producer not visible in Service Catalog search in ITSM forum

Record Producer not visible in Service Catalog search

Aditya Bashyam — Fri, 05 Sep 2025 11:15:00 GMT

I’m facing an issue with a particular Record Producer in Service Catalog.

The record producer is available under the correct Category and I can open it from there.
However, when I try to search in the Service Catalog (using the exact name of the record producer), it does not show up.
Other record producers in the same category show up as expected, and I’ve already compared the configurations — everything looks identical.

Is there a configuration or setting specific to record producers that controls search visibility?

Re: Record Producer not visible in Service Catalog search

Chaitanya ILCR — Fri, 05 Sep 2025 11:23:53 GMT

Hi @Aditya Bashyam ,

meta helps in looking for catalog item or record producer with keywords added in that field

try adding some keywords along with name of the record producer in the meta field of the record producer as comma separated and try

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Re: Record Producer not visible in Service Catalog search

SD_Chandan — Fri, 05 Sep 2025 11:49:19 GMT

Hi @Aditya Bashyam ,

1. Check Record Producer settings:

1. Verify the No Search field is set to false on the Record Producer form.

2. Confirm the record is Active .

2. Ensure catalog visibility:

1. The Record Producer must be assigned to at least one Catalog and one Category to
be searchable.

3. Check User Criteria:

1. Review the Available For and Not Available For user criteria on the Record
Producer. Ensure the user can view it. If in doubt, remove all user criteria temporarily
for testing.

4. Force a re-index:

1. Make a minor change to the Record Producer (e.g., add a space to the description)
and save the record to force a re-indexing. Alternatively, an admin can manually re-
index the sc_cat_item table.

5. Review Service Portal search sources:

1. If the issue is only in the Service Portal, ensure the Service Catalog is correctly
configured as a search source for that portal.

6. Clear your cache:

1. Clear your browser cache to eliminate any client-side issues.

Please mark my answer as helpful/correct if it resolves your query.

Re: Record Producer not visible in Service Catalog search

Ankur Bawiskar — Fri, 05 Sep 2025 11:51:56 GMT

@Aditya Bashyam

Things to check

1) add some keywords in the Meta field in record producer

2) ensure "No Search" is unchecked for your item

3) Any user criteria is blocking the record producer?

4) Try to re-index

Catalog Items Not Appearing in Portal Search

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Record Producer not visible in Service Catalog search

Ankur Bawiskar — Sat, 06 Sep 2025 05:40:05 GMT

@Aditya Bashyam

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.