question Re: How to remove Request automatically approved for total price <= $1000 from Reqeust in ITSM forum

How to remove Request automatically approved for total price <= $1000 from Reqeust

jituksingh — Fri, 21 Jun 2019 17:47:50 GMT

Hi All,

whenever new reqeust is submitted the additional comment get udpated with Request automatically approved for total price <= $1000.

I checked the workflow and set value is not set there. How Can I remove this?

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

Waleska — Fri, 21 Jun 2019 17:56:03 GMT

It seems like it's using the OOB workflow called "Service Catalog Request". I would double check the item (if this is being generated off one of your catalog items) to ensure that the right workflow is defined. Otherwise, I would just double check your active workflows. If a copy was made from the OOB "Service Catalog Request" need to ensure you check those too and adjust accordingly.

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

jituksingh — Mon, 24 Jun 2019 12:00:47 GMT

This is no longer set in Workflow. This is enabled through a approval rule named Catalog Request Default Approval on SC_Request table. Just need to comment out the script.

Navigate to System Policy>Rules>Approval and Catalog Request Default Approval

Comment out the script section.

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

Les1 — Wed, 17 Jun 2020 19:22:24 GMT

anyone know if this is actually documented officially somewhere? i searched docs for Catalog Request Default Approval and couldnt find it.

Update, found it, though not specific to the use case but more generally:

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/service-administration/concept/c_ApprovalRules.html

I did not see where this was mentioned in Release notes..

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

John K_ — Thu, 11 Feb 2021 14:23:39 GMT

I am *plauged* with this message. I have created a custom workflow with just 1 step (a notification), I have removed (as in DELETED) the OOB Approval Rule that this was appearing in and I STILL see this message.

Has anyone else ran into this issue?

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

HG Divya1 — Wed, 04 Aug 2021 14:34:59 GMT

Hi,

Is it best practice to skip this rule for particular catalog item?

If yes, what is the best way to skip this rule by running for a particular item?

Thanks,

Divya

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

bigguyjun — Fri, 01 Mar 2024 15:08:09 GMT

Thank you for the clue. It resolved my issue. So, 2 places to turn off the automatic approval for price <= $1000; approval rule and workflow.

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

nicholasnal — Thu, 24 Apr 2025 15:41:23 GMT

Same, I've commented out the script and even changed the words in the script to show something different. Always comes back to saying it was approved for being less > 1000. I don't understand how that is possible unless that text is coming from somewhere else too.

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

Maryna K — Wed, 07 May 2025 20:17:02 GMT

Hi everyone, just sharing in case this helps someone.

You can also handle this via the Workflow Activity:

Open the wf_activity.list.
Locate the workflow activity named "Automatic approval".
In the Form Layout, add the Variables field to the table to view the relevant setting.
In the Value section, remove the text:
"Set these values: Additional comments: Request automatically approved for total price <= $1000".

If this was helpful, please mark this comment as helpful!

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

Satyam123 — Thu, 07 Aug 2025 08:02:25 GMT

after removing how to save it, it is not showing any option to save.

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

Maryna K — Thu, 07 Aug 2025 20:02:58 GMT

Hi,

This is very strange—I don’t see any options now either. But I’m sure that I somehow managed to update the "Automatic approval" record earlier.

I checked the UI Actions and saw that the Update button has a complex condition. As a workaround, I temporarily changed the condition’s value to true, updated the record, and then reverted the condition back to its original state.

Honestly, I’m still new to ServiceNow, so I’m not sure if this is considered a good practice. If anyone has suggestions or a better approach, I’d really appreciate your input!

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

BiancaKerchhoff — Tue, 16 Sep 2025 09:05:18 GMT

I tried this and it does not work.

Instead what did work was:

Navigate to Workflow > Workflow editor

Select Published and then search for "Service Catalog Request"

Go to Workflow actions and select "Checkout" the workflow so you can edit it and click on Set Values Automatic approval

Remove the Set values > Additional comments "Request automatically approved for total price <= $1000" and click update and set the Workflow to Published.

Request automatically approved for total price <= $1000 now no longer appears on the portal after a request is submitted.

Re: How to remove Request automatically approved for total price <= $1000 from Reqeust

BiancaKerchhoff — Tue, 16 Sep 2025 09:07:55 GMT

Here is how I achieved it:

Navigate to Workflow > Workflow editor

Select Published and then search for "Service Catalog Request"

Go to Workflow actions and select "Checkout" the workflow so you can edit it and click on Set Values Automatic approval

Remove the Set values > Additional comments "Request automatically approved for total price <= $1000" and click update and set the Workflow to Published.

Request automatically approved for total price <= $1000 now no longer appears on the portal after a request is submitted.