question Highlighted values in ITSM forum

Highlighted values

joshmorris — Mon, 22 Sep 2025 12:18:18 GMT

Why do the highlighted values show on native UI but not on workspace.

Re: Highlighted values

Ankur Bawiskar — Mon, 22 Sep 2025 12:29:36 GMT

@joshmorris

on native -> field styles

on workspace -> UX Highlighted Values

Highlight list fields

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Highlighted values

saichary — Mon, 22 Sep 2025 12:31:37 GMT

Hello @joshmorris

Can you please check this community article, please mark my answer has helpful if it resolves your issue.

https://www.servicenow.com/community/developer-forum/highlighting-field-in-list-form-in-workspaces/m-p/2697954/page/2

Re: Highlighted values

joshmorris — Mon, 22 Sep 2025 12:33:55 GMT

I have used ux highlighted values

Re: Highlighted values

Ankur Bawiskar — Mon, 22 Sep 2025 12:44:39 GMT

@joshmorris

UX highlighted values only work in workspace.

for native you need to create field styles.

Did you create that?

Re: Highlighted values

joshmorris — Mon, 22 Sep 2025 12:48:45 GMT

Re: Highlighted values

Bhuvan — Mon, 22 Sep 2025 13:03:57 GMT

@joshmorris

Check your highlighted value conditions configuration for Workspace as there is a conflict in the conditions with same order and could be the cause for it to not work. Adjust the conditions and order and it should work fine.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Highlighted values

joshmorris — Mon, 22 Sep 2025 13:02:00 GMT

I did that and it still doesnt work

Re: Highlighted values

Ankur Bawiskar — Mon, 22 Sep 2025 13:56:38 GMT

@joshmorris

Sorry I didn't get your question.

In your question you are showing that UX highlighted value is working but it's not working in native.

that's what I informed UX Highlighted value works for workspace only.

For native you need to create field styles

Define field styles

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Highlighted values

joshmorris — Mon, 22 Sep 2025 14:10:13 GMT

No its working in native but not in workspace. I have used ux highlighted values and its not working still

Re: Highlighted values

Bhuvan — Mon, 22 Sep 2025 14:52:59 GMT

@joshmorris

Check 2 things to make it work

1. Make sure Application scope you are creating is correct. For example, SOW Workspace for Incident is 'Incident Management for Service Operations Workspace'. Below is my test configuration in PDI for short description field

2. Make sure you have corresponding entry in sys_ux_m2m_highlighted_value_config

Highlighted value is working as configured in Workspace

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Highlighted values

joshmorris — Mon, 22 Sep 2025 15:36:46 GMT

I did that and checked all and it only highlights this little part here on the form.

Whereas in the related record on the change it shows nothing

Re: Highlighted values

Bhuvan — Mon, 22 Sep 2025 15:41:24 GMT

@joshmorris

I think your configuration is incorrect. Can you please share screenshots for Highlighted Value Conditions and sys_ux_m2m_highlighted_value_config ?

I will try to mimic in my PDI and share the details.

Thanks,

Bhuvan

Re: Highlighted values

joshmorris — Mon, 22 Sep 2025 15:49:27 GMT

Re: Highlighted values

Bhuvan — Mon, 22 Sep 2025 16:09:29 GMT

@joshmorris

Check your configuration is set for correct application scope, table and Highlighted Value Conditions

For example, below is my configuration for testing in PDI

It reflects as expected in Workspace

As per community guidelines, you can accept more than one answer as accepted solution. If my responses helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Highlighted values

joshmorris — Tue, 23 Sep 2025 07:41:06 GMT

Well I showed you the screenshots and it exactly matches what you have done. However I did it on sysapproval_approver table

Re: Highlighted values

Bhuvan — Tue, 23 Sep 2025 07:48:26 GMT

@joshmorris

Can you share in which workspace under which page you are replicating this so that I can mimic same and share the details ?

Thanks,

Bhuvan

Re: Highlighted values

joshmorris — Tue, 23 Sep 2025 07:53:03 GMT

Its in SOW and on a change request go to the approvers related tab. I want the approval status to be coloured depending on the value

Re: Highlighted values

Bhuvan — Wed, 24 Sep 2025 06:33:07 GMT

@joshmorris

See below for details, I have added the highlighted value condition in Application Scope 'Service Operations Workspace Core'

Highlight Value Condition 'State' is 'Requested'

Make sure Highlighted Value Configuration is linked to 'SOW Highlighted Value Config'

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Highlighted values

Bhuvan — Thu, 25 Sep 2025 08:01:34 GMT

@joshmorris

Did you get a chance to review this as I believe the information provided should answer your question.

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan