question Re: Change the header's background color in the Next Experience UI in ITSM forum

Change the header's background color in the Next Experience UI

RakeshChowC — Fri, 03 Oct 2025 07:09:15 GMT

How to change the Header background color in Zurich version Servicenow

I have followed this artice but it is not working in zurich

Header background color

Re: Change the header's background color in the Next Experience UI

Anand__99 — Fri, 03 Oct 2025 07:24:43 GMT

Hi @RakeshChowC ,

Now Theme builder is available for building themes easily, install it in your non-prod instance and try it.

ServiceNow – Theme Builder: Theme Everything with v.5.0.3!

Configuring Next Experience with Theme Builder

Thanks

Anand

Re: Change the header's background color in the Next Experience UI

raviteja1600 — Fri, 03 Oct 2025 07:26:23 GMT

Hi @RakeshChowC

Please follow the below steps provided by ServiceNow support

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1118116

https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/administer/navigation-and-ui/task/t_ConfigureLogoColorsSysDfltsUI16.html

You can use the Theme Builder in Zurich Version to change the themes of your instance.

If the provided information is helpful to you, please mark it as helpful and accept the solution.

Regards,

Raviteja

Re: Change the header's background color in the Next Experience UI

RakeshChowC — Fri, 03 Oct 2025 08:15:48 GMT

Hi @raviteja1600

have tried Theme Builder but no luck

Re: Change the header's background color in the Next Experience UI

raviteja1600 — Fri, 03 Oct 2025 08:36:06 GMT

Hi @RakeshChowC ,

Just now I tried in my PDI, theme builder is working to change the colors and many more.

All>Theme Builder>Create New Theme

Provide your theme name and add all your primary colours (for header) & Secondary colours(for Buttons).
Once you provided everything then click on Create theme. it will show the Demo look of the changes.

Once the changes are looks fine click on Publish (publish will available on the top left "dropdown" click "Manage" and select the theme to publish it, it will apply to your instance.

Please try with the theme Builder and the provided solution is helpful to you mark it as helpful and accept the solution.

Regards,

Raviteja

Re: Change the header's background color in the Next Experience UI

RakeshChowC — Fri, 03 Oct 2025 08:38:18 GMT

Hi @raviteja1600

what is your instance version?

Re: Change the header's background color in the Next Experience UI

raviteja1600 — Fri, 03 Oct 2025 08:40:57 GMT

Hi @RakeshChowC ,

It is in Zurich Patch 1

Regards,

Raviteja

Re: Change the header's background color in the Next Experience UI

RakeshChowC — Fri, 03 Oct 2025 08:53:45 GMT

I dont find the publish option could you please help here

Re: Change the header's background color in the Next Experience UI

raviteja1600 — Fri, 03 Oct 2025 08:59:32 GMT

Hi @RakeshChowC

Please click on the Dropdown "Editor" beside the Theme Builder, page and select the "Manage" option then you will see the unpublished version of your changes.

Then click on the "three dots" which apear on the tile of your theme then select "Publish" and click publish. It will apply to your instance.

If the provided solution is helpful, please mark it helpful and accept the solution. so it will close the thread.

Regards,

Raviteja

Re: Change the header's background color in the Next Experience UI

RakeshChowC — Fri, 03 Oct 2025 09:34:34 GMT

Hi @raviteja1600

It is published we have select the theme manually but i want to be same for all logged In users

And i just want the header to be changed for all user

Re: Change the header's background color in the Next Experience UI

raviteja1600 — Fri, 03 Oct 2025 09:47:53 GMT

Hi @RakeshChowC ,

I will applicable for all the users, not for specific users.

If the provided solution is helpful, please mark it helpful and accept the solution. so it will close the thread.

Regards,

Raviteja

Re: Change the header's background color in the Next Experience UI

RakeshChowC — Fri, 03 Oct 2025 09:52:34 GMT

Hi @raviteja1600

User has to change in User preferences i have tested it with multiple user

Re: Change the header's background color in the Next Experience UI

RakeshChowC — Fri, 03 Oct 2025 09:53:10 GMT

OOB theme is visible to all users

Re: Change the header's background color in the Next Experience UI

raviteja1600 — Fri, 03 Oct 2025 10:02:52 GMT

Hi @RakeshChowC

No need to change in the user preferences, If the user wants to change other the publised version, then user needs to modify in his/her user preferences.

I have tested in PDI, once it is published, it applied to all the users. You can check by using the Impersonation.

Impersonated with Abel Tuter

Imperosnated with Abraham

If the provided solution is helpful, please mark it helpful and accept the solution. so it will close the thread.

Regards,

Raviteja

Re: Change the header's background color in the Next Experience UI

RakeshChowC — Fri, 03 Oct 2025 10:06:08 GMT

Hi @raviteja1600

It is showing after impersonating only it showing to select from preferences

Re: Change the header's background color in the Next Experience UI

raviteja1600 — Fri, 03 Oct 2025 10:11:47 GMT

Hi @RakeshChowC ,

In my PDI, I have created a new user account and logged in using that account, the Theme has applied and it is not showing the OOB theme to the user.

If the provided solution is helpful, please mark it helpful and accept the solution. so it will close the thread.

Regards,

Raviteja

Re: Change the header's background color in the Next Experience UI

raviteja1600 — Fri, 03 Oct 2025 10:20:26 GMT

Hi @RakeshChowC ,

If you are having multiple Themes, you need to make the desired theme as "Default Theme". so it will apply to all the users.

If the provided solution is helpful, please mark it helpful and accept the solution. so it will close the thread.

Regards,

Raviteja