https://www.servicenow.com/community/itsm-forum/what-is-servicenow-best-practice-recommendation-how-kb-articles/m-p/3401182#M548846 <P>What is ServiceNow best practice recommendation, how KB articles should be shared?&nbsp;</P><P>&nbsp;</P> Wed, 08 Oct 2025 17:48:45 GMT deepakm29284933 2025-10-08T17:48:45Z https://www.servicenow.com/community/itsm-forum/what-is-servicenow-best-practice-recommendation-how-kb-articles/m-p/3401182#M548846 <P>What is ServiceNow best practice recommendation, how KB articles should be shared?&nbsp;</P><P>&nbsp;</P> Wed, 08 Oct 2025 17:48:45 GMT https://www.servicenow.com/community/itsm-forum/what-is-servicenow-best-practice-recommendation-how-kb-articles/m-p/3401182#M548846 deepakm29284933 2025-10-08T17:48:45Z https://www.servicenow.com/community/itsm-forum/what-is-servicenow-best-practice-recommendation-how-kb-articles/m-p/3401192#M548847 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/969514">@deepakm29284933</a>&nbsp;</P><P>&nbsp;</P><P>See this document, might help you&nbsp;</P><P>&nbsp;</P><P><A href="https://blogs.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/bp/master-the-knowledge-management-process.pdf" target="_blank">https://blogs.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/bp/master-the-knowledge-management-process.pdf</A></P> Wed, 08 Oct 2025 18:07:11 GMT https://www.servicenow.com/community/itsm-forum/what-is-servicenow-best-practice-recommendation-how-kb-articles/m-p/3401192#M548847 Rafael Batistot 2025-10-08T18:07:11Z