question How to edit the UI action on "Actions on selected rows" on sc_task table, under Approvers tab? in ITSM forum

How to edit the UI action on "Actions on selected rows" on sc_task table, under Approvers tab?

AbdurRahmanSnow — Mon, 10 Nov 2025 16:54:09 GMT

Good evening.!
How to edit this UI action button "Request approval" on sc_task table, under Approvers tab?

I want to either edit it to write a script or, remove it? Please help. (Also, please ignore the other "Request Approval" button on the context menu. That is a custom button.)

@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

Voona Rohila — Mon, 10 Nov 2025 17:42:49 GMT

Hi @AbdurRahmanSnow

That UI Action will be on Approval table(The table that is linked to that related list) and not sc_task table

Check UI Actions on Approval table which has 'List Choice' checkbox to true and modify accordingly.

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

vignesh parthib — Mon, 10 Nov 2025 18:40:18 GMT

Hi @AbdurRahmanSnow

You can modify Ui Action using below url, edit URL below Instated of Dev replace with your instance name

https://dev.service-now.com/sys_ui_action.do?sys_id=cc27b118c611227600a16605b1368aa4&sysparm_view=&s...

You can modify the data.

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

Dr Atul G- LNG — Mon, 10 Nov 2025 20:00:36 GMT

Hi @AbdurRahmanSnow

These are List UI Actions, and you need to uncheck the “List” checkbox by searching for and selecting those specific UI Actions.

You can follow the screenshot shared by Rohila for reference.

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

Ankur Bawiskar — Tue, 11 Nov 2025 02:39:44 GMT

@AbdurRahmanSnow

you can easily find the List UI action on sysapproval_approver table

what's the difficulty?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

AbdurRahmanSnow — Wed, 12 Nov 2025 15:03:35 GMT

Hi @Voona Rohila .
Thank you so much for your reply.
Since, this List choice button is also being used on RITM table, I don't want to modify the script. But how can we restrict this button to not be visible on sc_task table? Please check.

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

AbdurRahmanSnow — Wed, 12 Nov 2025 15:04:04 GMT

Hi @vignesh parthib
Thank you so much for your reply.
Since, this button is being also used on RITM table, I don't want modify the script. But how can we restrict this button to not be visible on sc_task table? Please check.

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

AbdurRahmanSnow — Wed, 12 Nov 2025 15:04:47 GMT

Hi @Dr Atul G- LNG
Thank you so much for your reply.
Since, this button is being also used on RITM table, I don't want modify the script. But how can we restrict this button to not be visible on sc_task table? Please check. I tried everything to restrict it's visibility but nothing works.

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

AbdurRahmanSnow — Wed, 12 Nov 2025 15:05:12 GMT

Hi @Ankur Bawiskar
Thank you so much for your reply.
Since, this button is being also used on RITM table, I don't want modify the script. But how can we restrict this button to not be visible on sc_task table? Please check. I tried everything to restrict it's visibility but nothing works.

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

Ankur Bawiskar — Wed, 12 Nov 2025 15:42:19 GMT

@AbdurRahmanSnow

in that List action you can check the parent table name

which OOTB List action is that? share here

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

AbdurRahmanSnow — Wed, 12 Nov 2025 17:31:00 GMT

Hi @Ankur Bawiskar
Here, is the screenshot of that UI action. I need to restrict this button visibility on sc_task table.

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

Dr Atul G- LNG — Wed, 12 Nov 2025 20:20:52 GMT

Hi @AbdurRahmanSnow

So, it’s a kind of global UI action. I don’t think it’s easy to restrict."

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

Ankur Bawiskar — Thu, 13 Nov 2025 03:49:00 GMT

@AbdurRahmanSnow

if you don't want this button for sc_task then add this in UI action condition

current.state == 'requested' && current.source_table != 'sc_task'

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

AbdurRahmanSnow — Thu, 13 Nov 2025 09:34:23 GMT

Hi @Ankur Bawiskar
This condition is not working. Still the "Request approval" button is showing on sc_task table.
Please help.

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

Ankur Bawiskar — Thu, 13 Nov 2025 10:09:06 GMT

@AbdurRahmanSnow

In my earlier response it should be this

current.state == 'not requested' && current.source_table != 'sc_task'

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

AbdurRahmanSnow — Thu, 13 Nov 2025 12:31:27 GMT

Yeah @Ankur Bawiskar ., still it is not working. Please help.

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

Ankur Bawiskar — Thu, 13 Nov 2025 12:33:18 GMT

@AbdurRahmanSnow

try this

1) In existing UI action add this extra condition I highlighted in bold

current.state == 'not requested' && RP.isRelatedList() && parent.getTableName() != 'sc_task'

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

Teja R — Thu, 13 Nov 2025 13:31:30 GMT

I think, We can’t hide a UI Action from the list Choice (like on sc_task) using a condition

However, we can disable the functionality of that UI Action instead.

I handled this by creating a Script Include to check the table name and then used it in the UI Action’s condition.
Script Include:

Ui action:

Result:
sc_req_item table:

sc_task table:

Regards,
Teja

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

AbdurRahmanSnow — Thu, 20 Nov 2025 10:06:36 GMT

Hi @Teja R .
Thank you so much. This script include worked and the button got greyed-out on SCTASK.
Really appreciate your help. You saved my day.

Re: How to edit the UI action on "Actions on selected rows" on sc_task table, under Approv

Ankur Bawiskar — Mon, 08 Dec 2025 11:56:03 GMT

@AbdurRahmanSnow
Thank you for marking my response as helpful.
As per new community feature you can mark multiple responses as correct.

💡 If my response helped, please mark it as correct ✅ as well so that this helps future readers find the solution faster! 🙏