question LDAP OU Definition Connection Test Fail in ITSM forum

LDAP OU Definition Connection Test Fail

sandeep6 — Tue, 09 Dec 2025 21:23:28 GMT

Hi Guys,

If any one could guide what is the reason for below error which i am getting when doing a connection test on LDAP OU Definition

[LDAP: error code 10 - 0000202B: RefErr: DSID-0310079D, data 0, 1 access points ref 1: 'CORP.Group' ]

Connection to LDAP Server is Successful. I am using a service account. Is there any specific requirement on service account?

Any advice is much appreciated.

Thanks

Sandeep

VivekSattanatha — Wed, 10 Dec 2025 11:10:16 GMT

Hi Sandeep,

Did you try the 'Browse' UI action within the LDAP Server page and you can go browse the OU you are looking for?

Regards,

Vivek

sandeep6 — Mon, 22 Dec 2025 03:53:10 GMT

I have found the fix thanks after using a different LDAP port.