question Unable to edit the cost center refence field in consumable table on consumed state. in ITSM forum

Unable to edit the cost center refence field in consumable table on consumed state.

Hrithikah — Mon, 22 Dec 2025 07:58:43 GMT

Hi Team,

I’m facing an issue where the Cost Center Reference field in the Consumable table becomes non-editable once the state is set to Consumed. This field is editable in the development environment but not in production.

Additionally, when an asset is retired and then reassigned to a user, the Cost Center field does not retain the value—it gets cleared instead of being saved.

Any guidance or support in resolving these issues would be greatly appreciated.

Regards,

Hrithika Paida

Re: Unable to edit the cost center refence field in consumable table on consumed state.

Ankur Bawiskar — Mon, 22 Dec 2025 08:06:27 GMT

@Hrithikah

Things to check

-> field level WRITE ACL

-> client script or UI policy

-> any before business rule is clearing the value

-> any flow is clearing the value

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Re: Unable to edit the cost center refence field in consumable table on consumed state.

Ankur Bawiskar — Tue, 23 Dec 2025 03:04:22 GMT

@Hrithikah

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Unable to edit the cost center refence field in consumable table on consumed state.

Matthew_13 — Sun, 28 Dec 2025 09:02:12 GMT

Hi!

This is likely caused by Prod-only configuration.

Check for UI Data Policies or Client Scripts making Cost Center read-only when State = Consumed, and Business Rules or the Flows clearing the field during asset retirement reassignment. Compare Dev vs Prod and verify all updates were promoted.

@Hrithikah Please mark Accepted Solution and Thumbs Up if you find Helpful!!