question Scheduled email report which runs daily didn't trigger on 26th december 2025 in ITSM forum

Scheduled email report which runs daily didn't trigger on 26th december 2025

tulasi8 — Mon, 29 Dec 2025 13:57:42 GMT

Hi Community,

There is a scheduled email report that runs daily on the task_sla table. The report executed successfully until 25 December 2025, but it has not triggered since 26 December 2025. The email logs also show the last execution on 25 December.

Could someone please advise on how to troubleshoot this issue or identify the cause?

Regards,

Tulasi.

Re: Scheduled email report which runs daily didn't trigger on 26th december 2025

Ankur Bawiskar — Mon, 29 Dec 2025 14:22:32 GMT

@tulasi8

did any config change after 25th Dec?

check this

Troubleshooting scheduled report issues

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Scheduled email report which runs daily didn't trigger on 26th december 2025

tulasi8 — Mon, 29 Dec 2025 14:28:11 GMT

@Ankur Bawiskar i had already checked the kb article , didn''t find any root cause

Re: Scheduled email report which runs daily didn't trigger on 26th december 2025

Edward Rosario — Mon, 29 Dec 2025 14:39:01 GMT

try using the Execute Now button on the scheduled report form to run it manually and observe the results and system logs for any immediate errors.

Re: Scheduled email report which runs daily didn't trigger on 26th december 2025

Ankur Bawiskar — Mon, 29 Dec 2025 15:27:13 GMT

@tulasi8

all the points from KB are debugged?

Re: Scheduled email report which runs daily didn't trigger on 26th december 2025

Dr Atul G- LNG — Mon, 29 Dec 2025 15:34:29 GMT

Hi @tulasi8

I agree with @Edward Rosario

Please try clicking Execute Now and then check whether the job is running. This may help you identify the root cause (RCA).

If the issue still persists, please log a case with the ServiceNow Support team for further investigation.