question Custom Search for changed incident padding in ITSM forum

Custom Search for changed incident padding

apoorvaagar — Mon, 23 Feb 2026 11:43:18 GMT

Hi All,

I have a requirement that currently the padding for Incident table was changed from 7 to 9, now the incident numbers have been updated (INC0XXXXXXXX) and the incidents with old numbering format (INCXXXXXXXX) cannot be found. I want to create a search method through which I can look for the incident number with the previous format as well as the new one.

Please share your inputs on the above requirement!

Re: Custom Search for changed incident padding

SumanthDosapati — Mon, 23 Feb 2026 17:26:15 GMT

@apoorvaagar

This community thread might help you.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

Re: Custom Search for changed incident padding

apoorvaagar — Tue, 24 Feb 2026 04:30:28 GMT

Hi @SumanthDosapati,

Thank you for your response.

But my question is different, the incident numbers are already updated as per the new prefix, now I want that the incident should be searchable by the previous number format as well as the new format after updated padding.

Please share your inputs on this!

Thank you.